Mallory Acker

**** ****** ***** **** #*

St. Louis, MO 63146

417-***-****

abk2il@r.postjobfree.com

Qualifications Summary

Motivated customer service professional with extensive experience working

in fast-paced environments. Trustworthy, ethical and honest, committed to

excellent customer service. Quick to learn and flexible to any given

situation, while committed 110% to making the company I work for a success.

Detail oriented in every aspect and the ability to multi-task comes

naturally. Customer service related experience includes:

? Delivering world class customer service and building customer

satisfaction

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and loyalty.

? Providing effective and timely resolution of a range of customer

inquiries.

? Striving for one-call resolution of customer issues.

? Completing ongoing training to stay abreast of product, service and

policy changes.

? Striking a positive and cooperative tone with both customers and

coworkers.

? Demonstrating best judgment in the disbursement of adjustments and

credits.

? Increasing the customer experience by providing information on new

products and services.

Employment History

Rainforest Caf - Disney Animal Kingdom Park - 05/10 to 09/10

"Tour Guide" (Hostess) - As a tour guide, it is my responsibility to ensure

each guest has wonderful memories of their experience at the Rainforest

Caf . From greeting them warmly, to descriptively "touring" them thru the

dining area, I am the "face" of Walt Disney World. I deliver first-class

service by paying attention to details and exceeding guest expectations. I

also assist by bussing tables, closing down the hostess station at the end

of the day, re-stocking supplies, and keeping the guest areas clean.

Teletech - 12/09 to 03/10

Member Service Representative - Responsible for taking excellent care of

members' inquiries involving their checking and savings accounts. Provided

assistance to customers on the proper way to do their online banking, along

with making deposits, transfers, cash advances, limit increases, etc. These

inquiries were handled in a prompt, yet professional manner, resulting in a

pleasurable experience for our members.

Borders Book Stores & Caf - 11/08 to 10/09

Caf Barista - Responsible for opening and closing the "Seattle's Best"

coffee house; taking food and drink orders; food and drink preparation;

running cash register and processing daily bank deposit; keeping lobby,

work area and back room clean. Maintaining food waste logs and unloading

truck with shipments. Provided patron's with a pleasant "coffee-house"

experience, which resulted in many repeat customers who would ask for me by

name.

TCSI-Transland, Inc. - 05/08 to 10/08

Assistant Customer Service Representative - Responsible for processing

customer orders thru Maddocks Software system; scheduling pickup and

delivery appointments; customer account maintenance; back-up assistance for

fellow team members and providing excellent service for all corporate

accounts.

Dominos Pizza - 10/03 to 05/08

Associate Manager/Driver - Began working here as a Junior in High School. I

progressed rapidly from delivering orders to managing day shifts.

Responsible for opening and closing the store; answering multiple phone

lines; taking orders; daily food and order preparation and delivery of

orders.

Education

Kickapoo High School, Springfield, MO (2000 - 2004)

General Studies

Diploma Received

Ozarks Technical Community College, Springfield, MO (2004 - 2005)

Nursing and A.A. Studied

Community Involvement

I am committed to helping the environment and making the world a "greener"

place. While a member of my church youth group, I helped the community in

many ways such as removing trash on the sides of streets and highways;

serving the homeless in soup kitchens; reconstructing damaged homes;

assistance for the elderly and serving those in need at the Ronald McDonald

house.

References

Chad Griffin- Dominos Pizza Inc., Springfield, MO 417-***-****

Krystal Smith - TCSI-Transland Inc., Springfield, MO 417-***-****

Josh Beecher - Full Sail University, Winter Park, FL 417-***-****

David Cain - MSU, Archeology Dept., Springfield, MO 417-***-****

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