Customer Service Manager

Kevin R. Smith

**************@*****.***

760-***-****

Production Manager / Customer Service Representative

Summary

Customer service professional with 13+ years experience interacting with

the public. Highly qualified in service-based, hospitality positions

requiring an emphasis on customer satisfaction in a fast-paced environment.

Strong team player and leader. A proven and verifiable record for utilizing

strong technical and interpersonal skills to enhance organizational

efficiency and profitability. Committed to quality performance with an

ability to learn new procedures quickly.

Experience

V.Q.S. Enterprises Commercial Printing, Inc., Vista, Ca. 2002 to

Present

Production Manager/Customer Relations/Delivery Driver/Facilities

Maintenance

Modified time lines and work schedules according to company needs.

Performed all aspects of customer service and satisfaction, including

answering busy multi-line phone system, coordinating special promotions,

and providing detailed information for various products. Consistently

provided excellent, informed customer service and maintained strong

reliable work ethic. Provided team leadership to accomplish department

goals and monitor workflow.

1. Earned a reputation as a valuable and cooperative coworker by: being

fair, honest, and willing to help others when needed; effectively

resolving conflicts at appropriate times; and assisting new managers and

other staff to become familiar with policy and operations.

2. Directly supervised crews in excess of 25 personnel, with emphasis on

Quality Control and Safety

3. Delivered product to customers on last minute basis with 100% On-time

and accurate accounting

4. Effective in stressful situations while handling multiple tasks

Mortgage Originators Mortgage Company, Carson, Ca. Mortgage Company 1996 to

2002

Loan Processor/Commercial Account Custodian

Supervised maintenance personnel for service requests, reviewed and

approved prospective tenants, coordinated property and apartment showings,

and completed lease negotiations, credit checks, and rental paperwork.

5. Drafted and negotiated loan documents. Communicated information clearly

and accurately

6. Handled business administration responsibilities including drafting

correspondence, filing documents, and fielding client inquiries

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