Customer Service Manager

Keith Hoskins

**** ****** ***** **, ********, MD 21009

*********@*****.*** 410-***-****

Professional Summary

Experienced, results-oriented purchasing, management, and sales

professional with exceptional abilities in building/developing internal

teams and vendor relationships. Outstanding ability to adjust buying

decisions to maximize sales and profit and minimize dead stock. Proven

scheduling, cost saving, organizational and negotiation skills

demonstrated through the purchasing and inventory management of over

10,000 items. Well-organized and highly efficient working in a multi-

tasking dynamic environment. Strong and decisive leader with excellent

analytical, team building, and planning abilities. Additional

knowledge/skills areas include:

Executive Decision Making Receiving & Purchasing

Inventory Management

Staff Training, Mentoring and Coaching Workflow Prioritization

Team Leadership

Customer Relationship Building Strong Negotiation Skills

Computer Savvy

Professional Experience

Business Developer

ICFX Designs Ellicott City, MD 2009-

Present

Contact potential customers to determine their computer and website

needs.

Contact existing customers to ascertain any future services that they

require.

Provide customer service by solving problems, scheduling meetings, and

satisfying customer needs.

V Design and distribute literature such as company portfolio and

brochures.

Purchasing Manager

Hajoca Corporation Forest Hill, MD 2000-2007

Promoted to Purchasing Manager in January of 2000.

Sourced and negotiated pricing for 1.6 million dollars/10,000 line

items and special order items.

Developed key supplier relationships, negotiated purchase orders for

all sourced materials.

Strong negotiator, able to source products at the lowest prices and on

the best terms.

V Ensured timely delivery through consistent communication and follow-up

with vendors and Receiving team.

V Attentive to customer needs delivering their requirements to increase

sales and profits.

Improved supply chain cycle time by maintaining inventory levels high

enough to prevent backorders yet low enough to prevent an excessive

investment charge.

Expert knowledge in DCS and Eclipse inventory computer systems.

V Trained all personnel on internal operating systems. Go-to person for

systems problem solving and procedures.

Orchestrated Inventory planning meetings, with complete responsibility

for annual inventory and its reconciliation.

Travel to other branches to assist and audit their inventories.

V Organized product shows to introduce new products and increase

customer product awareness.

Showroom Manager

Hajoca Corporation Baltimore, MD 1995-2000

Responsible for all showroom sales (consistently ranked top in sales,

winning numerous sales contests)

Purchased stock and special order materials for all current and future

showroom sales.

Maintain up-to-date product knowledge and showroom organization.

V Ensured excellence in customer service and resolved all issues at the

branch level.

Prepared proposals for annual forecast meetings.

Traveled to various events across the country to enhance and share my

showroom knowledge.

V Organized events to promote products and increase customer base.

V Made certain that staff was aware of new products and had thorough

product knowledge and training.

V Strived to ensure the best customer service from myself and staff.

V Interviewed and hired candidates for showroom staff position.

Sales Coordinator

Hajoca Corporation Baltimore, MD 1990-1995

Receiving Manager -- Responsible for the scheduling of incoming

deliveries, distribution of stock and special order materials.

Forklift Certified.

Store Manager -Responsible for all will-call orders, store stock,

product promotions, and overall appearance of the store. Excelled in

customer service.

Sales Coordinator -- Handled customer accounts including ordering of

special materials, scheduling deliveries, adjusting discounts, quoting

jobs, and supplying literature.

Branch IT -- Resolved problems involving terminals and PCs.

Product Specialist

Walden Software Bel Air, MD 1990-1995

V Responsible for product knowledge and application in the computer

field.

V Managed team of employees.

V Designated trainer for all new employees.

Computer Educator

Electronics Boutique Rosedale, MD 1989-

1990

V Organized and conducted classes on computer hardware and software use.

V Tested students on software and hardware systems learned.

Assistant Manager

Electronics Boutique Rosedale, MD 1988-

1990

V Focus on servicing customers and addressing/resolving issues to ensure

100% satisfaction.

V Assumed full responsibility during manager's absence.

V Responsible for complete knowledge of store operations.

V Responsible for nightly deposits and closing of the store.

V Training and scheduling employees.

Computer Skills:

Proficient with Excel, Access, WordPerfect, MS Word, PowerPoint, Lotus 1-2-

3, QuickBooks, Print Shop ProPublisher Deluxe, and MS Internet Explorer, MS

Outlook, Mozilla Firefox. Expert with DCS and Eclipse inventory computer

programs.

Education and Training:

Advanced Purchasing Seminar and Training Eclipse Inventory

Software Training Classes

Intermediate Purchasing Seminar and Training Moen Product Training

and Assessment Seminar

Delta Product Knowledge Enhancement Seminar DCS Inventory Software

Training Classes

Computer Tech Institute (Computer Programming & Operations Degree)

Patapsco High School (Diploma)

References

Available Upon Request

Contact this candidate