Sales Project Manager

Joseph Leonti

** ******** *****

Basking Ridge, N.J. 07920

908-***-**** *******@*********.***

Summary

Goal-oriented and client-focused IT Manager with demonstrated experience in

planning, developing, and implementing information solutions with business

impact. Proven ability to partner with clients to identify needs, evaluate

solutions, and accomplish their goals through the development and

deployment of advanced IT solutions. Fluent knowledge in all phases of

application development with strict adherence to the System Development

Life Cycle (SDLC) and architecture standards. Experienced in joint

application development, project and resource management and cross team

training. Adept at trouble shooting, problem solving and supporting

clients.

CRM Project Management IT & Data Governance

Production Support Application Development Budget Management

Client Support Business Intelligence Organizational

Management

Quality Assurance Vendor Relationships

Professional Experience

Lord, Abbett & Co. LLC

1988 - 2010

Manager of Sales & Marketing Technology (2002 - 2010)

Promoted to Manager of Sales & Marketing Technology in 2002. Successfully

managed and directed three teams of technology professionals: CRM

Development, Production Support/Desktop Engineering, and Quality Assurance.

Effective manager with solid leadership and team building skills,

challenging others to develop as leaders while serving as a role model and

mentor.

. Pioneered the implementation of a mature CRM system which supported

200 sales professionals nationwide.

. Customized and integrated our CRM system with all backend systems,

through cross team implementations, yielding a 360 degree view of the

client.

. Implemented our CRM system on the Blackberry, giving our remote sales

force the ability to have more meaningful interactions, capture

qualitative information, and communicate with our internal sales

force.

. Strong experience managing the Marketing Lifecycle including

segmentation, campaign management, and touch-point measurement

resulting in increased sales.

. Designed, implemented, and managed a Travel and Expense System (T&E)

which was also used as a management tool by Senior Sales Executives.

. Established and maintained vendor relationships across different types

of service providers, developed IT budgets, and ensured company assets

were maintained responsibly.

. Initiated, launched, and managed a Sales & Marketing Production

Support/Desktop Engineering team.

. Successfully supported the Internal and External Sales Force, as well

Marketing, Operations, and Senior Management, closing over 100 service

calls per week meeting our service level agreement (SLA).

. Established and directed a formal Sales & Marketing Quality Assurance

team.

. Expanded the impact of QA driven development making sure to meet

organizational standards.

. Provided leadership for QA best practices across the entire IT

department.

Joseph Leonti

Page 2

908-***-**** *******@*********.***

Project Manager (1997 - 2001)

Promoted to Project Manager in 1997. Successfully managed a team of four

developers and ran

a Project Office, managing development requests, priorities, and

resourcing.

. Chaired the Computer Usage Committee across all external departments

ensuring resources are equally distributed based on Senior Management

priorities.

. Designed, implemented, and managed the Sales & Marketing Fund Inquiry

system, the first web based application in the firm which provided

fund characteristics to our internal sales force resulting in higher

client satisfaction on inbound calls.

. Designed, implemented, and managed the Financial Advisor

Stratification system, the first automated firm wide approach to

client segmentation.

. Acted as the primary Applications Coordinator for the relocation from

Midtown Manhattan to headquarters in Jersey City, NJ ensuring the move

was transparent to our clients.

. Successfully headed the Y2K remediation project.

Systems Analyst (1992 - 1996)

Promoted to Systems Analyst in 1992. Responsibilities included taking on

the role of team leader on development projects.

. Led the migration from the System 38 to the AS/400, ensuring all

systems worked appropriately.

. Implemented best practices in change management and impact analysis

using Softlanding's Turnover and Hawkeye's Pathfinder tool sets

resulting in formal release management.

. Partnered with our printer to develop a Typesetting system that saved

the firm thousands of dollars each quarter.

. Designed, implemented, and managed an online Sales Inquiry system,

providing our clients with an easy to use analysis of different types

of sales breakdown.

. Designed, implemented, and managed a Contact Management system, the

first use of CRM at the firm.

Programmer Analyst (1988 - 1991)

Recruited while completing course of study at St. John's University. After

initial training, gradually took on the responsibility for supporting and

maintaining all production systems running on an IBM System 38. Over time

these responsibilities expanded to encompass development for Sales

Reporting and Portfolio Reporting.

Education

Bachelor of Science in Computer Science

St. John's University, New York

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