Manager Customer Service

Alejandro Carrasco

*** ***** *** ? Broomfield, CO 80020 ? 720-***-**** ?

*************@*******.***

I am searching for a growth position where I can apply my extensive skill

set to the changing face of business. With consumer products experience,

web presence, cash handling, inventory control and management, and a

relentless desire to achieve, I would be an asset to your company. My

knowledge of new technology, my ability to work within several proprietary

software platforms, and my attention to details is a valuable combination

that I apply to all business situations. In addition, with significant face

to face consumer interaction, I am able to face the challenges of business

and find solutions for your customer or client.

Work Experience

3/07 - 6/10 Everybody Loves Wireless, Westminster, Colorado

Assistant Store Manager

. Consultant in the management team for a Denver based chain of mobile

service providers

. Work within several service software systems to activate, manage, and

make changes to the accounts of each provider

. Work within the proprietary software system of the store to interface

local systems with those of the providers

. Problem solve for each existing account for both hardware issues as

well as account or service issues; I am responsible for determining

the best course of action for solving these problems and executing the

solution as necessary.

. Responsible for assessing the needs of potential or new clients and

determining the most appropriate package, hardware, and plan based on

cost, usage, needs and initial budget.

. Hardware and software repair and service as needed

. Responsible for maintaining inventory; additions to inventory, changes

to inventory and items removed from inventory or transferred to

another location. This requires the management of up to one thousand

piece transactions per week.

. Significant cash, credit and personal information management; balance

of the computerized till

. Maintenance of the company's web presence on several social network

sights as well as consult with the webmaster on web content for the

proprietary web system.

8/06-3/07 Spring Communications, Denver, Colorado

Assistant Store Manager

. Responsible for the daily management of a branch for an authorized

dealer of AT&T products and wireless service.

. Fulfilled all store manager responsibilities during the heavy holiday

season while the branch lacked a manager by title.

. Determined effective procedures to meet or exceed sales goals

including employee training and motivation, location specific

outreach, merchandising, and other procedures as determined by the

Corporate office.

. Track daily and month-to-date Revenue, GP, Subsidies, Attachment

Rates, and Activations of the branch and every employee within the

branch.

. Assure the quality experience for the store's customer as per the

corporate Mission Statement

. Conduct daily one on ones with store employees to ensure they adhere

to the company's core values and meet goals and expectations.

. Planning of all employee schedules, ensuring the store is adequately

staffed and the branch store is represented at all district meetings.

. Responsible for maintaining inventory; additions to inventory, changes

to inventory and items removed from inventory or transferred to

another location.

. Significant cash, credit and personal information management; balance

of the computerized till

12/04 - 8/06 Oak Express, Denver, Colorado

Warehouse Inventory Control Manager

. Responsible for the management and control of Inventory for a large

Denver furniture store with up to $5 million in consistent

merchandise.

. Served as translator for the store's associates during transactions

with Spanish speaking customers.

. Responsible for assembly of furniture, often with merchandise

containing several thousand components.

. Significant customer contact

. Set up and merchandising of out of store events such as tent sales or

other special sales.

Special Skills

BILINGUAL IN SPANISH; Fluent in all relevant PC applications including

word, excel, and power point; 10 key by touch; ability to adapt and learn

new software; significant customer service experience; reporting, and

balancing daily cash transactions; able to use most office equipment; type

40 wpm; expert comfort level with web application and usage.

Contact this candidate