Customer Service Administrative Assistant
Resume:
CATRESE Y. JORDAN
**** **** ****** **** ***.** Cincinnati, Ohio 45240
**************@*****.***
PROFESSIONAL SUMMARY_____________________________________________________
An administrative professional experienced in both the Medical and Banking
industry. Proven ability to deliver accurate and timely results, while
providing superior customer service.
WORK EXPERIENCE___________________________________________________________
Office Team
Bethesda Oak Cincinnati, Oh
2010
Appeals Management
> Prepared and mailed out certified medical documents
> Copied and scanned medical files into the database
> Sorted and delivered incoming mail to nurse staff
Anna Louise Inn
Receptionist
> Answering incoming calls and transferring to appropriate staff/ residents
> Front desk customer service
> Prepare intake folders for new residents and registered new families
> Sort mail and deliver to residents
Rainbow USA Cincinnati,
Oh 2009 / 2010
Retail Sales Associate
> Provided excellent knowledge of items sold at the establishment
> Public customer service and completed inventory and bank deposits
daily
Health Alliance Cincinnati, Oh
2007 / 2009
Access Coordinator
> Evaluated financial data for establishment of current accounts to
maximize reimbursement
> Secured authorization prior to patient appointment in order to provide
accurate and complete clinical documentation of patient condition for
insurance purposes
> Provided quality customer service both internal and external
> Determined all insurance coverage as primary, secondary, or tertiary to
make sure patient and insurance billing was accurate
Chiropractic Physical Therapy Centers of Ohio
Forest Park, Oh 2007
Front Office Manager
> Solely responsible for all patient scheduling, billing and chart
preparation
> Prepared all relevant employee documentation in order to ensure accurate
payroll and benefit records
Fifth Third Bank
Cincinnati, Oh 2001 / 2005
Commercial Billing Specialist 2003 /
2005
> Collaborated with banking center team and customer in order to validate
all entries and ensure that account changes and charges were accurately
documented
> Processed daily commercial account change requests from all banking
centers
> Compiled documentation of personal banking accounts, mortgage and
commercial loans as requested by court ordered subpoenas
> Expedited court ordered garnishments for employees as well as customers
LICENSES AND CERTIFICATIONS________________________________________________
CPR, American Heart Association
HIPPA Training Certification, Georgia Medical Institute
EDUCATION__________________________________________________________________
Georgia Medical Institute (Jonesboro, Georgia)
Diploma, Medical Administrative Assistant Program
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