Customer Service Technician

Anthony Haycox

***** ********** **, **** *****, KY 40175

Email *******@*****.*** PH 270-***-****

Objective IT Support Analyst, Customer Service

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Qualifications

[pic] CompTia A+ Certification MCP Microsoft

Certified Profession

CompTia Network+ Certification

CompTia Security+ Certification

HDI Certification Support Center Analyst

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Education

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North Hardin High School

Sullivan University 2008-2009

Sullivan College Technology and Design currently working towards Associate

Degree

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Experience

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Dell refresh Project Equal Employment Opportunity Commission (EEOC)

The replacement of the workstations will include the setup of new

computers, migrating the user data and setting from their legacy computers,

installing desk side software, disposing of the legacy computers, and

performing data wipes from the hard drive

July 2010

Genesis 10 Management Consulting. New York, NY March

2009

Computer Technician

PNC Bank refresh project, backing up data and removing the older system

update with newer workstations. Transferring data to the new workstation

configurations wiping the hard drive clean for privacy and security.

Republic Bank, Louisville, KY Dec 2007 -

Feb 2008, Dec 2008 - Feb 2009

IT Support Technician / General Helpdesk

Aside from general customer service calls and other office tasks, my main

focus was the support of proprietary remote processing software and it's

integration with the preparers' tax software, as well as resolving printing

and networking issues related to the software whether over the phone or

through the use of a Log Me In web applet that allowed remote control of a

user's computer. I dealt with general customer service calls with the tax

preparers' clients, as far as explaining processes and checking the status

of federal refunds.

Technical Environment: Windows Vista, Windows XP, Windows Pro 2000, Log Me

In Rescue, Norton Anti-virus, Various Firewall Programs, Various Tax

Preparation Software, Dial-Up Bulletin Boards, FTP, Proprietary Software.

Express Personnel, Louisville, KY Sep 2008 -

Oct 2008

Computer Technician

Kentucky Truck Plant Rollout of older computers replaced with new models,

backed up data on old system, removed old system and installed new one.

Configured new system, installed software, and transferred old data to new

system.

Best Buy/ Geek Squad, Louisville, KY

Aug 2007 - Nov 2007

Computer Technician Provide customer assistance regarding repairs,

upgrades, installation and operation of product, performs basic

functionality testing on units, as well as diagnosing, conducting minor

repairs and cleaning. Expertise in DOS, Windows 9x/ME/2000/XP/Vista.

Knowledge in troubleshooting hardware, peripherals, software, operating

systems and Internet connections. Proficiency in software installations

and upgrades. Strong research and problem-solving capabilities.

Technical Environment: DOS, Windows 95, 98, ME, 2000, XP (Home, Pro, MCE),

Vista (Basic, Home, Premium, Business) Windows 7 (Home, Premium, Ultimate)

Various Anti-Malware software

R&G Industrial Services, Radcliff, KY April

1993-Feb 2007

Millwright

Installation of machinery and equipment according to layout plans,

blueprints and other drawings in industrial establishments, Using hoists,

forklifts, cranes, power tools and hand tools; read blueprints to

determined work procedures, dismantled machinery using wrenches, hammers,

torches, and other hand tools. Worked with the program logic control

technician along with the actual machinery builder to resolve issues

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