Manager Customer Service
Resume:
Maria McCue
**** ***** ****** . **** *****, CA 90807 . 562-***-**** .
**********@**.***
Objective: To obtain a role with a progressive organization in the greater
Long Beach area.
2009. Customer Service Representative / Office Assistant, Foam
Fabricators, Inc., Denver, CO
. Provided customer service for entire account base of large,
medium, and small businesses with a combined annual revenue
totaling $5.7M.
. Managed all customer orders through fulfillment including
order entry, scheduling, inventory management, delivery,
invoicing and bill resolution.
. Served as liaison between the front office and plant foreman
and plant employees.
. Answered all incoming phone calls and provided reception for
all visitors.
. Administered all OSHA reporting.
2006. Event and Program Manager, Denver Metro Chamber Foundation,
Denver, CO
. Planned and executed the Chamber's most successful city-to-
city Leadership Exchange to Dallas, Texas for 165 business
and civic leaders, including all logistics with reservations,
payment, air travel, lodging, ground transportation,
meetings, audio-visual and technology, on and off-site meals
and events, excursions, printed material, staffing, as well
as all other conference details.
. Successfully coordinated and carried out Access Denver, a two-
day and evening introduction to Metro Denver for 50 senior-
level executives new to the region, achieving outstanding
feedback from participants for content surrounding regional
issues, venues and program logistics.
. Administered four leadership programs in the Foundation's
training continuum while exceeding expected revenue for each,
including achieving the highest gross and net income raised
in the city-to-city Leadership Exchange's 16-year history.
. Supervised volunteer committees and committee chairs for
Access Denver, Legacy Denver, Impact Denver, and the
Leadership Exchange to attain shared goals.
. Managed smart budgets for each program from creation and
tracking to reporting results to the Board of Directors.
. Effectively managed all vendor contracts for each event
logistic, from negotiation to compliance through payment.
2004. Development Coordinator, St. Joseph of the Pines Health System,
Southern Pines, NC
. Spearheaded the first charitable special event and silent
auction in four years, raising $155K
. Raised record-setting contributions within five months of
employment
. Managed development database software with over 12,000
records for Fund Development, Marketing, Mission Services,
Accounting, and Administration.
. Coordinated diverse volunteer committees for special events,
silent auctions, and projects.
. Administered 12 charitable restricted and unrestricted fund
accounts in governance with all applicable laws and policies.
Maria McCue . Page 2
2003. Manager, Business Partner Program, ICG Communication, Pinehurst,
NC
. Recruited technology integrators to sell ICG products and
services in addition to their core products in ten geographic
markets.
. Trained all partners on products, procedures, pricing,
tariffs, contracts, promotions, and policies during initial
and ongoing training sessions.
. Managed the sales process for employees in 15 partner
companies.
. Assisted marketing executives in developing an alternate
sales channel.
2001. Regional Manager, Customer Accounts, ICG Communications, Denver,
CO
. Lead an account management team of 17 account managers in
Colorado and Texas.
. Managed an account base of over $8M in monthly recurring
charges.
. Maintained over 2,000 large business customers.
. Retained over 98% of existing customer base.
2000. Major Customer Account Manager, ICG Communications, Colorado
Springs, CO
. Won installation and service bid for Oracle Corporation, a
$1.2M sale.
. Project managed new customers and ventures through planning,
outside plant, provisioning, installation and contract
compliance, while maintaining an account base of nine major
corporate accounts.
. Achieved the highest score among telecommunications providers
on Hewlett Packard's annual vendor scorecard and report.
. Developed and managed a proactive quality assurance program
with entire account base, improving overall relationships
with customers while increasing revenue.
1998. Universal Account Executive, AT&T Middle Markets, Colorado
Springs, CO
. Sold data communications including managed internet
solutions, virtual private networks, private line and frame
relay.
. Managed a $6M annual base of corporate customers.
. Achieved 102% of quota in 12 months.
. Developed new markets while maintaining profitable client
relationships.
1997. Special Events Manager, Cheyenne Mountain Resort, Colorado
Springs, CO
. Sold and coordinated special events for corporate, non-
profit, and social clients.
. Managed an average of nine successful events each week for
five years.
. Consistently exceeded annual revenue goals.
. Received excellent scores on client satisfaction surveys with
over 75% repeat business.
. Organized and managed events ranging in scope from 10 to 1600
attendees.
. Successfully supervised multiple vendors over long and short-
term relationships.
. Offered consistent, professional communication with clients
and staff from pre-sale through the completion of each event
and bill resolution.
Maria McCue . Page 3
Technical Very proficient with Microsoft Office (Word, Excel, Power
Point, Outlook, Front Page),
Skills QuickBooks, ACT, Raiser's Edge, eTapestry, SABRE, and
various database, pricing, billing,
internet and email applications. Professionally trained in
Advanced Data and Advanced
Communications.
Education Bachelor of Arts, Communication and Sociology
University of Colorado at Boulder, 1992
Community Beach Animals Reading with Kids (BARK), volunteer
Involvement The Junior League, volunteer and past board member
United States Olympic Committee, volunteer
United States Paralympics, volunteer
United States Association of Blind Athletes, volunteer
Colorado Springs YOT Club, co-founding board member
Children's Literacy Center, youth tutor
The Literacy Council, adult tutor
Arthritis Foundation, volunteer
American Cancer Society, volunteer
References Tom McNamara
President
Foam Fabricators
5395 East 39th Avenue
Denver, CO 80207
Mike Hahn
Operations Manager / Lead Designer
Foam Fabricators
5395 East 39th Avenue
Denver, CO 80207
Mary Connell
Charitable Gift Planning Specialist
Connell & Associates
PO Box 3335
Pinehurst, NC 28374
Robert Athey
Chairman
Porchlight Communications
2221 East Bijou Street, Suite 120
Colorado Springs, CO 80909
Charlie Huebner
Chief Executive Officer, US Paralympics
United States Olympic Committee
One Olympic Plaza
Colorado Springs, CO 80909
Nick Fuller
Principal
The Ramsey Group
2 Heather Court
Colorado Springs, CO 80906
Very Detail Oriented
Team Player
Proven Sales Ability
Excellent Verbal and Written Communication Skills
Technically Competent
Self Motivated and Directed
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