Customer Service Administrative Assistant
Resume:
RUCHIRA MATHUR
Apt.****
Jacksonville, FL 32256
Email: *********@*****.***
OBJECTIVE:
To work in an organization that challenges me to learn continuously and
gives me the opportunity for professional growth and advancement.
Work Experience:
CITIGROUP Jacksonville, FL 9/09-8/10
Collections Agent
o Performed outbound collection calls to clients having delinquent
accounts
o Offered payment arrangements to clients for solution
o Retained monthly goals
o Utilized customer service skills according to Citi policy
o Attended one-on-one meetings with manager to discuss recognition and
improvements
DSW SHOE WAREHOUSE Jacksonville, FL 3/09-9/09
Sales Associate/Cashier
o Assisted customers with merchandise
o Handled money transactions
o Assisted managers with projects
o Answered phone calls
NORTH FLORIDA INSTITUTE Jacksonville, FL
8/06-9/08
Career Services Assistant/Receptionist
o Meet with students on a one-one basis to provide employment
opportunities
o Verify employment with students that are placed
o Provide employment assistance with students who have graduated
o Supervise work study students
o Maintained/ordered office supplies
o Organized departmental meetings and school events
o Special projects as assigned by Director and Instructors
o Answer/screened all incoming telephone calls
CAREADVANTAGE, INC. Woodbridge, NJ 7/02-
10/02
Administrative Assistant
Human Resources/Training/Quality Management
o Prepared training material for new hires
o Entered Quality Control information into database
o Maintained reports and records with the HR department
o Scheduled and screened candidates for interviews
o Prioritized duties within limited time periods
o Completed expense reports for supervisors
o Coordinated travel/hotel arrangements
o Administered the Employee Recognition Program
CAREADVANTAGE, INC. Woodbridge, NJ 3/01-
7/02
Administrative Clerk/Typist
o Assisted call center in handling maternity queue
o Provided relief support for Receptionist
o Utilized WINUCS program for processing letter queue
o Maintained/ordered office supplies
o Archived medical records
DURAMED PHARMACEUTICALS, INC. Somerset, NJ 3/99-2/00
Administrative Assistant/Receptionist
o Created payroll spreadsheets for Human Resources Department
o Assisted with accounts payable and payroll functions
o Resolved billing and invoicing inquiries with vendors
o Maintained reports and records within the HR department
o Scheduled and screened candidates for interviews
o Multi-tasked between Human Resources, Engineering and Production
departments
WESTFIELD, INC. Paramus, NJ
2/92-3/93
Marketing/Specialty Leasing Secretary
o Supervised/scheduled customer service representative
o Assisted in organizing mall events
o Coordinated departmental meetings
o Managed petty cash fund for Marketing Department
o Provided general administrative support
EDUCATION:
BROOKDALE COMMUNITY COLLEGE Lincroft, NJ 8/94-4/98
Associates Degree in Business Administration
BUSINESS TRAINING INSTITUTE Paramus, NJ 9/91-
2/92
Secretarial/Word Processing/Computerized Accounting Diploma
COMPUTER KNOWLEDGE:
Proficiency in MS Word, Excel, Lotus Notes, Access and Outlook
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