Customer Service Human Resources
Resume:
Barbara Griffin
Oxnard, Ca
****.*******@*******.***
Brief Overview
With each position I've held, I make it my goal to provide excellent
customer service when working with others. Good communication between
customers, managers and employees. Positive attitude, multitasking, and
time management to prioritize daily activities. Acceptable to challenges
that help me grow within a company. Knowledgeable in computer applications
such as MS Word, Excel, PowerPoint, WordPerfect, GroupWise and Outlook.
Work History
4/21/2010-5/28/2010 United States Census Bureau- Oxnard, Ca
Enumerator
Daily contact with families in an assigned territory to assist in filling
out the census questionnaire. Met daily with a supervisor to review
information and when signed off on the questionnaire, forms are sent to the
U.S Census Bureau.
2/8/2010-2/19/2010 TriStaff- San Diego, Ca
Office Assistant
Clarified job ads over the phone and responded to questions from customers
about a position. Scheduled appointments for interviews with applicants.
Made sure new employee packets were prepared and ready to transition new
hire to their positions. Use Excel to update employee information and job
categories. In the course of the day, assist the marketing department
responding to emails requesting company catalog. For the customer service
department, cataloged equipment returned to the company.
2/2008-9/2008 Harbor Freight Tools- Camarillo, Ca
Employee Records Specialist
Took the initiative and interest in learning new computer applications
related to human resources. Prepare new-hire packets and review all forms.
Handled sensitive and confidential documents and information. Cross-trained
in the department to provided coverage during an employee's absence.
Prioritized daily projects to be completed and submit progress reports to
management. Create excel worksheets to use to tract and ship start-up
supplies to new Harbor Freight stores for there grand-openings. Kept
communication open with supervisor regarding projects I'm assigned to.
Archive records, heavy data entry, and filing and provided phone coverage.
9/2007-12/2007 Entrix Environmental Services- Ventura, Ca
Part-time Receptionist
Front reception coverage for the office, pick-up and distribute mail.
Managed multiple phone lines and visitor check-in. Prepared meeting rooms
and assist in setting-up conference calls. Print, bind, cut, and assemble
documents for contract jobs and presentations. Document travel receipts in
accounting system. Load copiers with paper and toner as needed. Supplies
ordered and available for staff. Helped with other projects when called
upon.
1/2007-8/2007 Alliance United Insurance- Ventura, Ca
Customer Service Representative
Call center environment processing high volume of phone calls daily
regarding auto accidents. Prepared claims and followed-up with customers to
insure their claims are being handled promptly. Research any previous
claims and police reports. Daily contact with vendors and other insurance
companies to assist our customers in repairing vehicles involved.
Distributed incoming mail and prepared all outgoing mail.
10/2005-3/2006 City of Lake Forest- Lake Forest, Ca
Senior Office Specialist- Public Works
Administration
Typed and prepared specifications to be made available to contractors.
Responsible for placing ads in the newspaper regarding public works
contract jobs. Documented response from contractors and consultants
interested in submitting a proposal for city projects. Edit and type
addendums. Processed emails from residents and provided a quick response.
Kept community informed with letters or fliers, to be a part of the city's
tree planting program. Other duties assigned such as typing, research
information and filing.
6/2000-10/2005 City of Oxnard- Oxnard, Ca
Office Assistant- Public Works Administration
Edit and proof-read job proposals from project managers to submit for
approval. Work with public works director in preparing memos and typing
letters. Scheduled and/or set-up meeting rooms. Made travel arrangements
for conferences. Front desk coverage monitoring questions from residents.
Supervised and taught clerical duties to high school students during the
summer months. Processed high volume of incoming mail and distributed.
Assist in human resources with reception coverage by providing customers
with information on new jobs, prepare new hire paperwork, set-up
appointments to test for employment, confirm meetings and other duties when
called upon.
Archive records according to the retention policies and procedures.
Education
AA Degree- Ventura College
Contact this candidate