Customer Service Manager

Dawn Alva **** Carnelian St. Rancho Cucamonga CA.*1730

626-***-**** email: ************@*****.***

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Education 01/09 - Current Citrus College Glendora CA.

Major : Business Mgmt

Minor : Accounting

09/94 - 06/99 Charter Oak High School Covina CA.

Certification MS. Office Certified ( Power point, Excel, word), Windows XP, and

Publisher

Achievement

Award: Perfect Attendance

Skills: Quick books, MS Word, excel, Power point, and Publisher

Work Experience

2009 - 2010 Elephants Accounting Services Walnut CA.

(Internship & Volunteer)

• Help senior Accountants to sort out all clientele documentation

• Data Entry all payable records and process payment

• Filing, copy, and mail

• Customer Service

• Receptionist

Dawn Alva 7426 Carnelian St. Rancho Cucamonga CA.91730

626-***-**** email: ************@*****.***

• Office Assistant

2007 - 2009 Superior Court West Covina CA

Court Clerk

• Kept records of materials filed, removed, using logbooks and computers

• The criminal division of the court is responsible for creating and

maintaining records on all criminal cases in the court

• Examines legal documents for completeness, and conformity to

requirements; audit documents; affixes seals and stamps to endorse,

certify, and/or file documents; examines reports, and other financial

documentation for technical defects and accuracy

• Distribute all documentation necessary to proper division

2004 - 2007 Precision Management Fontana, CA

Executive Assistant & Customer Service

• Compiled, copied, sorted, and filed records of office activities, and

business transactions

• Review customer invoices, and complaint on problems

• typed, and corrected errors on contracts

• Computed, recorded, and proofread data and other information for the

manager

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