Customer Service Management
Resume:
** ********* ****** ***** 304-***-****
Cameron, NC 28326 E-MAIL **************@*******.***
Jennifer M. Rogers
Seeking a challenging fast pace job opportunity that will continue to utilize my
Objective
communication skills, education and work experiences.
Aug 2000-May 16th 2004 West Virginia University Morgantown, WV
Education
Psychology (BA
Minor/ Communications
G.P.A. 3.34
AODA/CERTIFIED ADDICTION COUNSELOR
May17th 2004-June 10th 2010 Charleston Treatment Center Charleston, WV
Employment
Start $11.35 hourly End $15.30 hourly
Full-time Substance Abuse Counselor
Performed Individual counseling
Facilitated Group counseling for:
Early Recovery Group
Family Education Group
Parenting Group
Pregnancy Group
Employment Group
Orientation Group
Educated patients on medication interactions and assisted with training new hires
Coordinated and set appointments for new admissions
Administered Intake and Screening Assessments
Provided Discharge Planning
Managed a caseload of 70+ patients
Mastered crisis prevention and intervention
Completed Referrals and Coordination of services
Operated multiple phone lines and paging system
Complied data and submitted an analyzed report quarterly
Implemented policies and procedures
Clerical duties performed
Member of
Marketing Team
Quality Management and Improvement Team
Health and Safety Team
Retention Committee
Intake/Assessment Team
January 2004-May 2004 Monongalia County Probation Office Morgantown, WV
Intern
Managed and maintained accurate case records for 30 probationers
Gathered and evaluated data pertinent to the individuals case
Prepared documentation for court appearances
Completed travel permits
Conducted counseling interviews
Established ongoing relationships and rapport with probationer
Enforced all orders handed down from the court
May 2002-May 2004 West Virginia University Libraries Morgantown, WV
Start $6.50 hourly End $7.25 hourly
Part-Time Librarian Assistant
Assertive and Quality Customer Service
Assisted students with research and power point presentations
Clerical duties performed
Collected and Returned books according to the Dewy Decimal System
Pinpointed troubleshooting issues with computer and software
Random security checks performed during four hour shift
June 2002-May 2004 J.C. Penny Morgantown, WV
Start 7.25 hourly End $8.50 hourly
Part-Time Service Associate
Friendly and Effective Customer Service
Optimized on up-selling and meeting the customers’ needs
Salary partly based on commission
Organized selling area of store
Communicated creative ideas to management for company improvement
Ordered and processed special made products and catalog items
Managed disgruntled customers professionally and efficiently
June 2001-August 2001 National Park Service and Recreation Oak Hill, WV
$12.50 hourly (summer position only)
Full-Time Bio-Technician
Analyzed water samples collected
Posted information about data collected
Calibrated machines used to collect data
Member of the flood assessment team
Labeled and identified insect and fish species
Engaged in swift water training
Controlled foreign plant species with pesticides
December 2001-Janurary 2002 Bath & Body Works Beckley, WV
$7.25 hourly (seasonal)
Part- Time Sales Associate
Friendly and engaging customer service
Distributed samples to customers
Partially commission based
Creative up-selling to meet store demands
Organized store products
Advised on gift ideas and presented new innovative solutions
Maintained and exceeded quotas set by management
December 2000- January 2001 Bath & Body Works Beckley, WV
(same pay grade and duties performed as listed above)
September 1998-December 2000 Wendy’s Inc Oak Hill, WV
Start $6.25 hourly End $7.25 hourly
Part-Time Crew Member
Accurate money collection and distribution
Energized customer service
Prepared food and follow specifications of the order
Operated commercial appliances
Adapted to the fast pace of the employment
Carried out task in a timely manner
Demonstrated integrity when confronted with a staff issue
References
Moreno, Kaysha
Substance Abuse Counselor
2157 Greenbrier St.
Charleston, West Virginia 25311
Lewis, Tammi
Licensed Professional Counselor
5305 Big Tyler Rd. #9
Cross Lanes, West Virginia 25313
Williams, Jennifer
Clinical Supervisor
610 43rd St.
Charleston, West Virginia 25304
2001-2003 Member of the West Virginia Dance Team
Other accomplishments
2007 Employer of the Year at Charleston Treatment Center
2007 Completion of the Mid/ATTC Leadership Graduate Program
2007 Coordinated General Barry McCaffery to speak to WV legislature and organized an
open house for Charleston Treatment Center
2008 Member of Alpha Kappa Alpha Sorority Inc.
2009 Held Secretary position for Alpha Kappa Alpha Sorority Inc.
Race for the Cure, Hand In Hand We Can Yearly Food Drive, Angel Tree, Outreach with
Volunteer experience
Job Corps, Adopt a Family, Head Start, and Advocacy in Action
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