Customer Service Data Entry

**** ***** **** ****** ********* Texas *****

Phone 972-***-**** 214-***-**** . E-mail ************@*********.***

Felicia A. Broadway

Objective

To perform, excel, and meet company's expectations of their

employees.

Education

2009- Present Mountain View Community College

Dallas, TX

Accredited courses completed for Medical terminology

1989-1993 Bryan Adams High School

Dallas, TX

Diploma

Professional experience

03/98 - present Parkland Health and Hospital

Dallas, TX

General Clerk III/Assisting Team Lead

Re-analysis of charts returned from clinic. Validating charts

processed in coding and discharge assembly and analysis. Update

reports on chart deficiency for which physicians sign their

reports. Adding and deleting physicians from EPIC. Pull, screen,

and check out charts to physician's area. E-Mail Department

Chairmen and Chief residents regarding physicians with

incomplete charts. Add deficiencies for Cancer Staging. Paging

physicians when charts are available. Audit reports for

different service for accuracy. Mail reports to physicians for

signature located off campus. Call Medquist concerning missing

reports with job numbers. Update deficiency slip once physicians

have signed their reports. Signing out departing physicians.

Deliver and retrieve charts from physicians' office off-site.

Assisting physicians on using EPIC system. Contacting

Transcription in regards to transcribe reports not linked in

EPIC. Multi-line phone skills, strong customer service skills,

and assist co-workers with record requests.

05/95-02/98 Parkland Health and Hospital

Dallas, TX

General Clerk II/Receptionist

Managed multiple phone lines. Contacted physicians when charts

were available. Fax patient records to other hospital with

authorized release form. Pull and check out charts to

physicians, nurses, and auditors. Keying in medical charts for

filing, tracking of charts for patient care and adding paper

work. Archived records that was no longer in active flow.

05/94-05/95 Vidpro International

Dallas, TX

Receptionist/File Clerk

Managing multi-line phone. Filing. Data Entry. Faxing

information. Greeted guests.

SKILLS

Basic computer skills. Data Entry. Microsoft word, excel, power

point. Valuable knowledge of Legacy PMAS/POIS, Metalink,

Medrite, MEDREC Millennium, DocQmanage, and EPIC

References provided upon request

Contact this candidate