Customer Service Software
Resume:
BRIAN J. PUND
Ferdinand, Indiana 47532
******@****.***
OBJECTIVE: To obtain a position in Network Administration such as
Networking
Specialist or PC Support Technician.
SUMMARY OF SKILLS AND EXPERIENCE
. Highly skilled in working with an array of computers, operating
systems, networks, hardware platforms, peripherals, and technology
needs
. Trained in installation of hardware and software
. Proficient in on-going maintenance and repair of existing hardware
and software
. Practiced in troubleshooting hardware, software, peripherals, and
LANs
. Highly skilled working as part of a team in a constantly changing
environment
. Effectively presented information and responded to questions from
staff, students, and vendors
. Established and maintained effective relationships with school or
employer's department technical contacts and staff
. Experienced in working in the K-12 education environment
. Practiced in contacting vendors to price and order computer
systems, printers, cameras and projectors; pricing related
acquisitions and services and generating purchase orders;
completing the cycle of contacting service vendors for repairs,
creating general repair letters, and following up with service
providers
. Effectively learned operations of new hardware/software
. Experienced in programming for web site set up and database
interface
. Maintained inventory and location of all computer equipment
. Performed other technology-related duties as required
EDUCATION
. Ivy Tech Community College, Evansville, Indiana
. Associate of Applied Science in Computer Information Systems with a
Network Concentration
. Graduated 2007 GPA: 3.83, Computer Information Systems
Outstanding Graduate Award
EMPLOYMENT/VOLUNTEER EXPERIENCE
. Brian's Computer Service and Repairs
Ferdinand, Indiana
o Wrote my business plan and started my own business
o Troubleshoot hardware, software, peripherals, and LANs
o Sell hardware and software
o Repair computers
. North Spencer County School Corporation
Lincoln City, Indiana
Substitute Technology and Volunteer in the Information
Technology Department
o Proficient in using Microsoft, Linux and Novell operating
systems as well as Microsoft Office Suite
o Troubleshoot hardware and software problems
o Set up and administered Windows Server 2003 servers
o Assists with installation of PC Hardware and components
such as monitors, keyboards, printers and disk drives
o Load PC software into computer.
o Set up classes for Moodle (on line testing /blackboard)
o Answer teacher and student inquiries about PC operations
. Holiday World & Splashin' Safari
Santa Claus, Indiana
Host
o Assisted customers and provide excellent customer service
o Trained new employees
o Responsibilities included busing tables, washing dishes,
making sure the food area was clean for visitors to use
HONORS
. Received a 4.0 GPA in Fall 2006, Spring 2007, and Fall 2007
. Dean's List Fall 2006-Fall 2007
. Received Outstanding Graduate Award for Computer Information
Systems
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