Technical Support Sales

Erika Benoit

***A Hidden Acres Dr ( Lafayette, LA 70503 ( 337-***-**** (

***********@*****.***

To obtain employment in the IT field using the experience learned maintaining and

developing system solutions

0. Proven ability to successfully optimize and maintain system and

network functionality performance and recoverability in mission-

critical environments.

0. Recognized technical leader, system and networking solutions to

small/medium businesses objectives, with capabilities that transcend

IT operation boundaries.

0. Capable at working with management to prioritize activities and

achieve defined project objectives.

0. Committed to helping organizations achieve maximum benefits from their

IT investments, through research and implementation of technologies.

0. Ability to interface with users in gathering user requirements.

0. Knowledge of industry standard methodologies like the SDLC.

Education

University of Louisiana - Lafayette, LA

BSBA in Management Information Systems in 2008

Technology Summary

Certificatio CompTIA A+

ns:

Systems: Windows 9X, 2000, XP Professional & Home, Server 2003, Server 2008,

Vista and Windows 7, Mac OS

Databases: Relational Databases

Languages: SQL, HTML, MS Access, MYSQL, C++

Software: MS Project, MS Visio, MS Office, Parallels, VMWare, Active

Directory, Microsoft Exchange 2003 and 2007

IT Experience

Enterprise Data Concepts - Lafayette, LA

0. IT Consultant, (2008 to Present):

o Fulfilled multiple duties, including installing / configuring

new operating systems and applications.

o Troubleshooting problem issues within Exchange 2003/2007.

o Handling of 15+ technical/mission-critical calls daily.

o Provided technical support for small/medium sized businesses,

both server levels and client levels.

o Supervised in successful physical upgrades from Windows server

2003 to Windows server 2008.

o Providing technical support with networking issues.

o Provided user creations within Active Directory.

Geek Squad - Lafayette, LA

. Computer Technician, (2005 - 2008)

o Provided technical support for the general public with computer

diagnostics, repairs, installation of hardware and software.

o Assisted in computer sales.

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