Customer Service Manager
Resume:
LEAH DAVIS
205-***-**** Nashville, Tennessee 37211 abk24p@r.postjobfree.com
SUMMARY
Result-oriented communication specialist with experience and proven track record in developing,
implementing and improving communication processes. Proven strengths in interpersonal skills,
attention to detail and the ability to work with diverse groups. Hands on experience with:
• Customer Service • Community Relations • Sports Information
• Written and Oral Communication • Time Management • Sales
• Interpersonal Communication • Organizational Skills • Multi-Tasking
PROFESSIONAL EXPERIENCE
AMERICAN DIABETES ASSOCIATION, Birmingham, Alabama 2010
Assisted in the coordination of program marketing, community relations and public relations
activities.
Public Relations/Marketing Coordinator
• Created press releases, brochures, flyers and stories as needed
• Solicited donations through cold calling
• Set up and assisted with special events (health fairs, media luncheons, etc.)
• Solicited corporate sponsorships and riders for the 2010 Tour de Cure
• Established a wrap around event as fund raiser
• Assembled media kits
RICHMOND BRAVES, Richmond, Virginia 2007 Season
Community Relations Intern
Worked closely with the Community Relations Manager in all aspects of community outreach
programs.
• Scheduled and assisted with mascot and player appearances and stadium tours
• Made presentations at schools, events, etc. when requested
• Managed all donation requests
• Made personal appearances on behalf the Braves at community events
• Assisted with in-game promotions, baseball camps, promotional contests, etc.
• Coordinated Kids Club Program with Community Relations Manager
• Assisted in planning special events at and away from the Park
• Accepted additional game responsibilities
TROY UNIVERSITY, Troy, Alabama 2004-2006
Sports Information Intern/Student Worker Sports Information Department
Under the supervision of the Director of Sports Information, assisted the staff in coverage of the
University’s 15 Division I varsity sports within the overall public relations effort of the college.
• Wrote and edited press releases
• Statistician for assigned sports
• Assisted in the writing and production of media guides and game-day programs
• Provided game-day coverage, assisted in management duties and press conferences
WORK EXPERIENCE
FIREBIRDS RESTAURANT, Birmingham, Alabama 2007-2010
Provided an excellent and consistent level of service to customers in a courteous, professional,
efficient and flexible service in order to maximize guest satisfaction.
Hostess, Server, Bartender
• Served food and beverage to guests in the assigned place of work
• Seated guests in a courteous and efficient manner
• Assisted event coordinator at catered events
COSMO’S RESTAURANT, Orange Beach, Alabama 2006-2007
Provided an excellent and consistent level of service to guests. The Server is responsible to serve
food and beverage to guests in the assigned place of work, provided a courteous, professional,
efficient and flexible service in order to maximize guest satisfaction.
Server
• Served food and beverage to guests in the assigned place of work
RUBY TUESDAY RESTAURANT, Troy, Alabama 2005-2006
Provided an excellent and consistent level of service to guests. The Server is responsible to serve
food and beverage to guests in the assigned place of work, provided a courteous, professional,
efficient and flexible service in order to maximize guest satisfaction.
Server
• Served food and beverage to guests in the assigned place of work
COPIAH-LINCOLN COMMUNITY COLLEGE, Wesson, Mississippi 2002-2004
Assisted community college professional staff in meeting and greeting prospective students and
parents in a courteous, professional and efficient manner.
Student Worker - Recruitment/Counseling Center
• Provided general office support to work area, such as, answering phones, maintaining files and
records, etc.
Student Worker - Admissions Office
• Accepted and completed enrollment verifications and deferments; gathered data and certified
enrollment
• Processed counter, phone, and/or online enrollment applications and registration requests
• Provided general office support to work area, such as, answering phones, maintaining files and
records, etc.
SHOW STOPPERS STUDIO OF DANCE, Brookhaven, Mississippi 1998-2003
Assisted dance instructor in explaining and demonstrating techniques and methods of
movements. Performed monthly bookkeeping functions and provided general office support.
Bookkeeper/Student Teacher
• Instructed students in ballet, tap, and jazz
• Maintained student receivable and payable accounts
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Leah Davis Page 2
EDUCATION
Master of Arts, Communication Management
University of Alabama Birmingham, Birmingham, Alabama
Bachelor of Science, Broadcast Journalism with Sports Information Contract
Troy University, Troy, Alabama
Associate in Arts
Copiah-Lincoln Community College, Wesson, Mississippi
HONORS AND AWARDS
• Copiah-Lincoln Community College Hall of Fame
• Who’s Who Among American Junior College Students
• National Dean’s List, Copiah-Lincoln Community College
• Phi Theta Kappa, Copiah-Lincoln Community College
• Sigma Kappa Delta English Honorary, Copiah-Lincoln Community College
• Baseball Statistician, Copiah-Lincoln Community College
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Leah Davis Page 3
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