Customer Service Administrative Assistant

Lisa M. Middlebrooks Fluker

**** ****** ******, **** ***** CA 90805

Home: 562-***-**** * ***********@***.***

Objective

Senior Level Administrative Assistant position with concentrations in customer service and accounting.

.

Work History

2007 – 2010 Title: Senior Administrative Assistant/Production Coordinator

Cargill, Inc. .

Lynwood, CA 90262

Supervisor: Mr. James Maple ***********@*******.*** 310-***-****

1998 2007 Title:

Administrative C

oordinator/Customer Service/Billing

Lighthouse, Inc.

Long Beach, CA 90805

Supervisor: Mr. Benjamin J. Bell, Jr. ********@*****.*** 562-***-****

1992 – 1996 Title:

Administrative Assistant/

Accounting/

Billing

P&J Trailer Repair, Inc.

Downey, CA 90242

Supervisor: Lori Fonteno *******@*********.*** 562-***-****

1985 – 1991 Title: Import Sales Secretary/Billing

Western Pacific Pulp & Paper, Inc.

Downey, CA 90242

Supervisor: Marshall Lovus/Kevin Duncom 562-***-****

Education

1982 – 1985 El Camino College/Compton, CA Campus Compton, CA

Course Of Study: Automated Office Procedures Certificate: Office Administration 1985

1998 – 2000 Penn Foster College/Stanton, PA

Course Of Study: Business Management Career Diploma 2000

1990 – 1992 Penn Foster College/Stanton, PA

Course Of Study: Paralegal Law Certificate 1992

2010 – Present University of Phoenix (Enrollment Fall 2010)

Course Of Study: Information Technology Graduation: 2013

Lisa M. Middlebrooks Fluker 2

Sr. Administrative Assistant

• Performed Senior Administrative Duties such as: Oral and Written Communications; letters, memos Press Releases, Access

Databases, Tables, Reports, SOP's, Legal Agreements and Contracts, emails, Outlook, Adobe PDF, Desktop Publishing and Excel

spreadsheets.

• Created and maintained equipment inventory database, maintenance logs, Work Orders, Expense Reports, Vendor Database,

Customer Database, Equipment Activity and Repair Logs.

• Monitored and Maintained schedules on annual city and state Equipment Inspections – coordinating maintenance when needed

and tracking, recording and storing all Inspection Analysis Records.

• Responsible for maintaining up to date city, state, and federal permits, licensing and other governing guideline requirements

necessary to operate within Workplace, Safety, Injury Reporting, MSDS and OSHA compliance.

• Responsible for updating Manager's Daily, Weekly, Monthly and Annual Operating Checklist to maintain personnel and

equipment audit requirements.

• Event Planning, Travel Arrangements, Catering, Luncheon Setups.

• Daily mail sorting and distribution; telephones

• Maintained all Files

•

Customer Service

.

• Taking, documenting and dispatching in coming singular and bulk Sales/Customer Orders; verifying availability of product and carrier

(s) – domestic and international, verifying shipments confirmation, POD, and computer input of all required billing information;

including After hours Sales/Customer Orders; documenting, scheduling, and dispatching.

• Assist customers (domestic/international) with verifying BOL; date of shipment, weight,

• carrier including completing all necessary Border Crossing data and documentation.

• Forwarding all applicable documentation to freight forwarders; maintaining databases on

• AES and EDI shipment information.

• Mailing Marketing and Sample Materials as requested or required.

• Maintained all Files

Accounting

• .Finalized weekly payroll; three shifts. Maintained records on all employees' sick and vacation time. Rotating Shift Schedule posting.

• Processed (verify shipments of goods and G/L Code) all accounts payable and accounts receivable before finalizing.

• Month End Inventory, payable and receivable reporting; collections.

• Procurement of Heavy Equipment, Safety Equipment, Laboratory Equipment

• and Office Supplies; Vendor Sourcing

• Maintain all Customer and Vendor Files

Lisa Middlebrooks Fluker 3

Technical Skills

Operating Systems/Programs: O/S Network, AS/400, Windows 2003 & 2007, Open Office Star Office,

MS Word, Excel, Outlook, Power Point, Art Explosion, Publisher Pro,

Adobe Webmaster/Web Design, AES, EDI. PDF Adobe

Accounting: FCS Batch Accounting, Peachtree, Accounting One, Month End

Closing/Reconciliation, Month End Inventory, Collections, A/P, A/R

Payroll: ADP, Kronos, Fast Time, Check Mark, Manual Time Cards

Other: Typing: 80 wpm

10 Key: 8,000 kpm

References Available Upon Request

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