Customer Service Manager

Brittni Aponte

**** **** ******* ***** #**** ( Phoenix, AZ 85053 ( 623-***-**** (

*******.******@*****.***

Qualifications Summary

. Strong academic background with four years of leadership experience and

four years of internship experience within Marketing and Public

Relations related fields

. Quick learner with the ability to grasp and put new ideas, concepts,

and methods into application

. Successfully created and maintained professional relationships with

people of various ethnic and socioeconomic backgrounds

. Excellent written and oral communication skills in English and advanced

conversational Spanish

EDUCATION

Northern Arizona University - Flagstaff, AZ

Degree expected: May 2010

B.S.B.A. Marketing

Emphasis: Promotions and Marketing Communication

GPA: 3.3/4.0

Tennessee State University - Nashville, TN

August

2008 to May 2009

National Student Exchange Program

RELEVANT EXPERIENCE

Designer Coordinator Intern

Fashion Designers Expo - Miami, Florida

February 2010 to Present

. Search for, contact, and register emerging fashion designers to

participate in the Spring fashion show

. Maintain professional relationships and open lines of communication with

prospective clients

. Compose and present weekly log of performance to regional manager

Admissions Intern

Undergraduate Admissions at Northern Arizona University

August 2007 to Present

. Host Discover NAU informational events for prospective freshman and

transfer students

. Work in a group setting and attend weekly team meetings

. Lead individual, family, and group tours of the NAU campus

. Manage office tasks and responsibilities for two departments

EMPLOYMENT EXPERIENCE

Cocktail Waitress/Promotional Director

Bobby Q's Restaurant and Bar

May 2009 to August 2009

. Displayed knowledge of common and specialty cocktails, liquors and wines

. Contributed to the improvement of up-selling, promotional events, and

advertising tactics, increasing nightly attendance by 80%

. Encouraged teamwork and efficient customer service

Office Assistant

Office of Student Life at Northern Arizona University

August 2006 to June 2007

. Gained professional training in FERPA and PeopleSoft Systems

. Assisted students in registering cultural, religious, and interest groups

on campus

. Coordinated various campus events and meetings for the office

Personal Phone Banker

Wells Fargo Phone Bank

March 2006 to August 2006

. Displayed advanced, oral customer service skills and communication

. Trained in secure computer software programs and handled large inflows of

confidential information

. Exceeded targeted team goals of 90% in up-selling and positive customer

feedback

Sales Associate

Forever 21

July 2005 to March 2006

. Displayed oral customer service skills and communication in a retail

setting

. Assisted customers in making fashion-based purchase decisions

. Kept inventory of merchandise and helped create displays of clothing

items

AWARDS AND ACTVITIES

. Dean's List

. SSS Scholarship Recipient

. Black Student Union President

. AIMS Tuition Scholar

. EDGE Leadership Facilitator

. NAACP Volunteer

. Senior Gold Axe Award Nominee

. STAR Program Participant

. Welcome Jacks Committee Member

. Shop With A Cop Volunteer

. American Marketing Association Member

. W.A Franke College of Business Scholarship Recipient

SKILLS

. Computer: Proficient in Microsoft Office, Adobe, Macintosh software, PH

Stat, SPSS, Java Script, Dreamweaver, Safari and Mozilla Firefox

Internet browsers, and web design programs

. Self-Management: Self-productivity, motivational, and organizational

skills

. Critical Thinking: Efficient analytical and problem resolution skills,

creative and resourceful decision-maker

. Communication: Effective public speaking, bilingual, and interpersonal

skills

. Leadership: Teambuilding and diversification abilities

REFERENCES

Available Upon Request

Contact this candidate