Customer Service Quality Control

Robert L. Anderson

**** *. ***** ****** **.

480-***-**** (home)

Queen Creek, AZ 85142

*******@*****.***

Summary of Qualifications

** ***** ********** ** ********, printing and graphic design. Above average

computer skills utilizing both PC and Mac systems. Advanced networking

experience and server management. Strong customer service skills with

experience in training, consulting, estimating and management. Extensive

knowledge of digital and offset printing, variable data, direct to plate,

color management, proofing systems, workflow optimization, process and

procedure development with a strong focus on quality control.

Work Experience

Document Advisor

Xerox, Jan 2009 - May 2009

(contract/temporary

position)

. Located at Honeywell, contracted by Xerox as an advisor to Honeywell in

the area of best practices for document submission to the embedded Xerox

print services department. Heavy B&W document submission with strict

security issues and complicated pagination requirements.

. Extensive process document submission in a digital press environment with

occasional outsourcing to offset vendors including specialized bindery

projects.

. Direct liaison for Honeywell Marketing department. Responsible for

assisting in any aspect necessary to achieve project completion as well

as customer educations and training for document submission and

techniques for standardized quality.

. Responsible for driving incremental volume by guiding Honeywell customers

to optimize print options provided by Xerox, as well as educate customers

about Xerox print services. Developed "Print on Demand" strategy and

implementation.

. Worked extensively with software developers and systems analysts to

develop hybrid web based print production workflow, offering valuable

input regarding print environment best practices in order submission,

fulfillment, tracking and billing.

Prepress Manager Cando Printing, 2000-

2001 & 2006 - 2008

. Maintained production in and out of the Prepress Department in both PC

and Macintosh environments.

. Systems Administrator for company network of 36 PC sand Macs.

. Maintained Windows 2003 Server, network backups as well as researched and

recommended new technologies for advanced computing needs in a fast paced

print shop environment.

. Provided training and support for customers and employees as needed.

Operating systems in use: Windows XP Pro 2002, Windows Vista, Windows

2003 Server, Mac OS X 10.5.

. Purchased and assembled PC's, motherboard, ram, hardrives, DVD drives,

video and firewire cards.

. Handled purchasing for all department related consumables and software

related purchases.

Prepress Operator

O'Neil Printing, 2002 - 2003

. As a 3rd shift solo operator I was responsible for preflight, assembly,

quality control, platemaking, maintenance and archive and retrieval.

. Responsible for computer installations and troubleshooting, customer

service and troubleshooting jobs on press.

. Worked in both Mac and PC environments using all of the current operating

systems and software packages in a Creo Brisque 5 workflow. These

utilized Xserve as well as Quantum II platesetter.

. Traditional film and plating, proofing using Epsons, iris43wide and or

Kodak approval.

Education and Certifications

Associates Degree in Visual Communications, Al Collins Graphic Design

School, Tempe, Arizona

Certified QuarkXPress and Adobe CS 3 Expert

Lean Six Sigma Yellow Belt Certified

Computer Skills

PC and MAC networks and software, Preps 5.0, Quark 7.5, Adobe Creative

Suite 3, Microsoft Office Products, Microsoft Publisher, Brisque Workflow,

Harlequin Workflow and PDF Workflows. Strong PDF troubleshooting and

manipulation skills.

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