Customer Service Technician
Resume:
Adriane D. Jordan
Cincinnati, Ohio 45237
*********@****.***
OBJECTIVE To pursue a rewarding career in the healthcare industry
EDUCATION
Northern Kentucky University, Highland Heights, KY
Bachelor of Science, Psychology
Minor Biology
Cincinnati State Technical & Community College, Cincinnati, OH
Associate of Applied Science, Surgical Technology
WORK EXPERIENCE
Kendle International Inc., Cincinnati, OH
Clinical Research Associate 01/08 - 09/09
. Responsible for coordinating with ethics committee, which safeguards the
rights, safety and wellbeing of all trial subjects
. Liaison with doctors/consultants on conducting the trial
. Training site staff to industry standards
. Monitoring the trial throughout its duration, which involves visiting the
study centers on a regular basis
. Collecting important data throughout the trial
. Writing visit reports and preparing status reports
Document Maintenance Specialist 01/07 - 01/08
. Manage study trial documentation from completion of regulatory start-up
to study closure
. Process essential documents based on ICH/GCP guidelines
. Collaborate with project team to maintain an up-to-date and complete
Trial Master File through the life of the clinical trial
. Track essential documents in tracking database using standardized naming
conventions
. File hard-copy study documents in the Trial Master File
Humana Inc. Cincinnati, OH
Provider Education Relations Representative 11/02 - 05/04
. Recruited, contracted and credentialed various types of physicians
. Developed and maintained a high quality, cost effective network of
physicians
. Provided appropriate education to contract providers and their staff
. Solved problems pertaining to patients claims, contract issues and all
other disputes
Customer Service Claims Specialist 06/99 - 11/02
. Provide exemplary service to diverse groups of customers
. Responsible for educating callers on benefits, payments and processes
. Analyzed vouchers and billing statements with physician office staff,
hospitals and ancillary providers
. Marketed new plans, products, and services including Humana's web site
and AIL (Automated Voice System)
The Christ Hospital, Cincinnati, OH
Surgical Technician 06/97 - 06/99
. Provided technical assistance to surgeons during operative procedures
. Collaborated with surgical team members to ensure surgeon preferences
were met
. Adapted and multitasked in a fast pace environment
COMPUTER SKILLS
. Microsoft Office (Access, Word, Excel and PowerPoint)
. SPSS Statistical Software
. Experienced with both PC and Macintosh computer systems
Contact this candidate