Customer Service Medical
Resume:
M artha G. McNeal
**** ******* ** ****** **, ****2
******.******@*******.***
OBJECTIVE
To obtain a challenging position, by utilizing abilities developed from my experience and education; With the
opportunity for professional growth based on performance.
SKILLS PROFILE
• Front/ Back Office Skills
• Multiple Phone Lines
• Microsoft Office
• Typing: 55 Wpm
• Communication Skills
• Excellent Customer Service Skills
• Administrative Skills
• Appointment Scheduling
• Bookkeeping
Filing Knowledge of and experience with corporate mailroom procedures
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Good filing and organizational skills
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Experience in handling confidential paperwork
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Ability to take accurate phone messages and deliver messages promptly
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Good customer relations background P hlebotomy Skills
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• Clinical Skills
• Vital/ Charting
Phlebotomy
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EMPLOYMENT HISTORY
Inland Artificial Limb & Brace, Riverside CA
01/2010 Present
Office Administrator
Answering multiple phone lines
Coordinating Provider’s Schedule
Coordinating Staff Schedules
New patient data input
A uthorizations
Insurance Estimates
Eligibility Verification/ Online/ Over the phone
Medical Referrals
Ordering Supplies
Making Sure Office is Stocked
Calling Patient’s for Item Deliveries
Creating Document Templates for Office
Decision Making
Microsoft Word
Making Sure the Work Flow Runs Efficiently
Health Education Coordinator, ST. Jude Heritage, Fullerton CA
08/2008 12/ 2010
Diabetes education class coordinator
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Coordinating Educator’s schedules
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Scheduling appointments for eight Educators
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Coordinating referrals from a wide range of physicians
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Taking minutes during meetings
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Scheduling meetings for Educators
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Importing and exporting medical data
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Presenting orientations for large groups
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Designing templates for the office
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Handling multiple phone lines
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Ability to take accurate phone messages and deliver messages promptly
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Faxing, filing
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Microsoft Word
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Outlook
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Customer Service Representative
08/2007 06/2008
West Cliff Labs, Santa Ana, CA
Answering multiple phone lines
Answering an average of 205 calls a day
Handling multiple screens
Verbal and faxed results given to physicians
Customer-relations
Problem Solving
Decision making
Transferring calls
Send out reports mailed to Physicians
Quest Diagnostics Laboratories, Anaheim Hills, CA 03/2003-07/2007
Phlebotomy
P atient Service Rep, Answering Multiple Phone Lines
Faxing, Scheduling, Referrals, Training new Employees
Greeting Customers, Decision making
Transferring calls
Send out reports mailed to Physicians
Faxed and Verbal reports given to Physicians
Customer service, for patients and doctors
New Patient Data Input/ test results
Front/Back Medical Assistant
09/02 08/03
New Millennium Medical Group, Moreno Valley, CA
Answering multiple phone lines
Scheduling appointments
New patient data input
Requisition forms
faxing
Greeting Customers
Decision making, Problem Solving
Transferring calls
M edical referrals
Patient care, taking vitals
Charting, drawing blood
Assisting doctor in minor surgeries
Vaccinations
Assisting doctor in Pelvic examinations
First Aid care
Education
Skadron College – San Bernardino, CA: Medical Assisting Diploma
Center For Employment Training - Riverside, CA:
O ffice Skills
Patient Service Representative 08/2007 12/2007
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