Software Technician

Thomas Martyn

*** ****** ****

Commerce, GA ***30

Home: 706-***-****

Cell: 706-***-****

abk1zn@r.postjobfree.com

SUMMARY

Network, desktop, and enclosed computing structure support technician with

many years of proven work experience in a fast paced manufacturing

/assembly environment for a top construction equipment manufacturer. I

possess advanced skills in hardware, software, printer, copier, and network

troubleshooting in addition to strong technical writing and communication

skills with a strong determination to advance my knowledge in every aspect

of computer science.

PROFESSIONAL EXPERIENCE

Caterpillar, Pendergrass, Georgia

1996 - 2009

Workstation Support Technician

2001- 2009

. As a member of a six sigma cost reduction project I volunteered to

take up IT responsibilities in addition to my regular duties to avoid

using a contract service. This recovered $32000 revenue yearly and

helped achieve the projects goal.

. Key IT team member assigned to revamp the Jefferson facility's server

room and all network hardware and structured cabling.

. Suggested and implemented complete office relocation project to

consolidate office space and saved a documented $3000/ per month in

energy costs.

. Performed RAM, Hard drive, DVD/CD ROM, DVD-R/CD-R, Video adapters,

and Floppy drive replacements on workstations and industrial

computing enclosures.

. Install, configure and upgrade company approved Microsoft office

productivity software, using standard business and administrative

practices; routinely solicited to troubleshoot specific applications

for use in operational departments.

. Exclusively responsible with local and network printer installation,

maintenance, and troubleshooting and connectivity issues.

Document control manager

1999-2009

. Created, formatted, and retained controlled documents allowing the

Jefferson facility to attain their QS9000 and ultimately ISO/TS16949

certification.

. Create quality metrics with Access, Excel, and PowerPoint

applications for the plant plasma metric boards in order to educate

and involve employees in the quality continuous improvement process.

. Consolidated all management representatives' external contacts into a

standardized user friendly facility contact list database.

Affordable PC Repair, Commerce, Georgia

2006-2010

Field Service Technician

. Effectively diagnose hardware, software, and connectivity problems

using advanced troubleshooting software suites including Eurosoft PC

check, Micro 2000 Microscope, complex test equipment such as

mulitmeters, network cable testers, disk imagers, and power supply

testers.

. Solve most customer problems utilizing active listening, and

discerning the root cause.

. Recovered data, purged malicious software, and trained customers to

use the security and data backup solutions available to them.

. Provide hardware and software upgrades based on features needed in

addition to advice and training based on customer technical

understanding and needs.

Nicoln Marafi, Jefferson, Georgia

1994 - 1996

Assistant Line Leader

. Monitored, maintained, and assured safe operation of a computer-

controlled polypropylene extrusion line producing 60 feet of

continuous fiber.

. Served as the primary liaison between the section leader and four

other employees.

. Sat on section safety committee that lowered recordable injury

frequency 20% since inception.

TECHNICAL EXPERTISE

. Planning, maintaining, and implementing wired /wireless networks

and network applications.

. Installing, maintaining, troubleshooting, and upgrading computer

hardware, software, and peripheral equipment.

. Using IT Support Request system (Peregrine Software) to document,

prioritize, and track requests

. Proficient in operating systems 95-Vista, Server 2003, Active

Directory, Unix, Linux, Microsoft Excel, Access, Front Page

PowerPoint, Outlook, Project, Visio, Lotus Notes, Minitab, SQL

Developer, Launch Pad, Query Reporter, and Word .

. Experienced with numerous computer diagnostic software suites and

testing equipment.

. Creating, formatting, and publishing HTML documents.

. Skilled in technical writing for reference and training purposes.

EDUCATION

Kaplan University

2009 -

Present

Pursuing Bachelor of Applied Science in Computer Information Systems

. Major: Database Administration

. Studies include web design, database management, programming,

network administration, hardware, and operating systems.

Kaplan University

2006 -

2008

Associate of Applied Science in Computer Information Systems

. Major: Network Administration

. Studies include web design, database management, programming,

network administration, hardware, and operating systems.

Penn Foster University

2002 -

2004

Vocational Degree in PC Repair

. Studies include computer (both hardware and software)

troubleshooting, diagnostics, and repair.

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