Sales Manager

SHARON LAKE

*** ******* ** ** **********, TN ****8 615-***-**** Email:

*****************@*****.***

Objective

To contribute strong office management skills, along with unique drive for excellence and

success to your company in a Office Assistant position.

Professional Profile

• Goal-driven, dedicated sales professional with successful retail background, as well

as more than 6 years in retail sales management, 8 years in business-to-business

sales experience including healthcare sales, national key accounts management, 2

p roduct launches, 2 new division launches, ter r itory management, recruiting and

t raining of national and retail sales associates.

• Proven sales performer who is adept at working independently with minimal

supervision, as well as contributing and collaborating as a productive team member.

• Effective, personable team player with unsurpassed interpersonal skills and

demonstrated ability to handle customer questions and objections.

• Customer –focused communicator with proven ability to understand and convey

complex product information, develop rapport, build strong relationships with

customers, and deliver high-impact sales presentations.

• A proactive leader with a passion to deliver and extensive commercial skills and an

outstanding t rack-record managing and developing accounts and maximizing sales

and optimizing company benefits.

Sales & Business Experience

Lavish, Inc. A Lifestyle and Wellness Company West Bloomfield, MI 2005 – 2010

D i rector of Client Services - L aunched sales division of first of its kind on-location

spa services company in Michigan. Developed marketing strategies for public and private

sector workplace wellness programs. Served as primary contact regarding contracts, fees,

& b illing.

Key Achievements

• Built annual sales from startup to $100k. Identified niche market that delivered

above average returns, in many cases adding more than 50% profit margin.

• Earned sales incentive by bringing on board 10 corporate contracts in a 6 month

period.

• Negotiated 4 hospital consortium agreements for the launch of an on-location

Patient Amenities Health Program and a Maternity Spa Program.

• Developed relationships with decision makers that led to major contracts (e.g.

Health Alliance Plan Insurance, Blue Care Network, Ritz Carlton, Westin, Omni,

and Mar r iott Hotels.)

• Implemented charitable spa parties to raise awareness and funds for Susan G.

Komen Foundation and American Heart Association.

• Recruited, hired, and t rained wellness professionals and vendors

The Status Group Retail Stores, Inc. Southfield, MI 2001 – 2007

District Manager - Responsible for overseeing operations of 6 retail clothing & shoe stores.

M anaged 12 store managers. Responsible for quarterly and annual budget planning and

forecasting.

Key Achievements

• Successfully grew revenues of family based business from$200k f/y in 2000 to over

$4 million by 2006.

• Recruited and t rained hi ring managers to develop effective staffs

• Increased service quality and customer loyalty through implementing a core

mandatory t raining manual & program for all store managers.

• Traveled to t radeshows quarterly to purchase seasonal merchandise.

• Launched effective customer retention program resulting in 85% repeat clientele

• Implemented quarterly audits and inventory control compliance systems resulting in

a 20% overall district revenue increase from loss prevention.

Bristol Myers Squibb Princeton, New Jersey 1998 - 2001

Ter ritory Sales Manager - Physician specialties called upon include: Cardiologists,

P rimary Care physicians, In ternists, and Dermatologists. Responsible for sales in private

p ractice physician’s office, networking. H ospitals, H MO’s, independent and chain pharmacies,

and assigned medical meetings.

Key Achievements

o Consistently achieved all targets on business development, growth and profitability.

o Successfully devised numerous business & operational strategies for developing key accounts.

o Successfully implemented numerous targeted & effective marketing campaigns for products.

o Initiated and secured new client accounts while retaining long-standing clients.

o Introduced and successfully implemented key sales initiatives to increase profits.

o Successfully mentored and motivated consultants to achieve or surpass all retail targets.

o Devised key operational strategies to boost area sales performance.

o Personally assessed customers' needs and consistently delivered high quality services.

o Consistently resolved all client queries in a quick, efficient & cost-effective manner.

o Successfully introduced new initiatives & procedures to identify key action points.

o Consistently ensured complete compliance with all company policies and procedures.

o Successfully negotiated and secured highly profitable store contracts.

o Personally boosted sales via successful promotions and

o Achieved 132% increase in prescriptions YTD by 4th quarter 2000.

o Attained 80%, 148% dollar increases for all promoted products.

Airborne Express Seattle, Washington 1996 - 1998

District Manager, International Logistics Division - Responsible for constructing,

marketing, and leading both sales and operational efforts to increase Airborne Freight

D ivision’s presence in the management of international t ransportation costs. Acted as

client’s advocate during carrier sourcing and the development of pricing programs. Worked

w ith operations and pricing groups to develop proposals, review carrier’s proposals, and

p ricing information to ensure client’s needs were met.

Inside Sales Manager, Great Lakes Region 1993 - 1996

L aunched fi rst prototype inside sales center for Great Lakes Region. Handled all aspects of

vendor negotiations of equipment, furniture, telecommunications, and computer systems.

I nterviewed, t rained, and hired sales associates.

• Spearheaded first standardized t raining manual for national rollout of inside sales

d ivisions.

• Ini tiated recruiting programs and created promotional materials to attract qualified

candidates.

• Analyzed sales t rends of businesses with small to mid-sized shipping volumes in

order to identify and generate significant call center profit margins.

• Achieved 189% of revenue goals for seven quarters of operations. U tilized ACT

database management techniques to optimize lead usage and streamlined call center

t ime management.

• Consistently achieved 1st or 2nd p lace monthly rankings out of 7 national regions.

EDUCATION

M ichigan State University 1988 – 1993 Bachelor of Business Administration in

M arketing

Training & Workshops

B r istol Myers Squibb - Achieving Win/Win Outcomes

Airborne Express - In-Depth Selling Skills, Management Leadership Training

References available upon request

S HARON LAKE 615-***-****

S ****************@*****.***

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