Manager Operator

Dwayne A. Wilson

**** ****** ******* *****

Harvey, Louisiana 70058

504-***-**** - Home

504-***-**** - Cell

Email: ************@***.***

OBJECTIVE: Seeking a position in a growth-oriented company where I can

utilize my skills and

acquire new abilities.

EDUCATION: Delgado Community College

New Orleans, LA. 70119

Associate Degree - 1982

Major: Data Processing

West Jefferson High School

Harvey, LA 70058

Graduated - 1979

EXPERIENCE:

10/09 to Present Liberty Bank, New Orleans, LA.

Computer Operator- (Unisys 1750) Responsible for the

initiation, monitoring and completion of all day-end

production processing, using the job scheduling software

and insures all jobs and balancing controls have been

fulfilled. Monitors the status of all automated data

transmissions, insuring timely completion is in accordance

with established service level commitments. Print reports,

statements, checks etc.

9/86 to 2/09 Fiserv, Atlanta, GA.

Install Analyst (07/08-02/09) Worked with the Fiserv

Clearing Network group. Analyzed and determined conversion

requirements and provided conversion

specifications to programming. Communicated to client

before, during and after

conversion, including the development of new department

procedures the conversion may have needed. Performed other

duties as required.

Fiserv, Jefferson, LA.

Item Processing Manager, Night Operations (1992 - 2008).

Managed and provided day-to-day coordination of the night

operation's activities. Ensured that the supervisor's

particular area was adequately staffed on a day-to-day

basis and that all personnel were trained. Reviewed and

recommended new methods and procedures to make daily

operations in the area run more efficiently. Planned and

scheduled the activities within the area(s) for which the

supervisor was responsible and coordinated them with data

processing or other operations areas as required. Counseled

employees on issues regarding work quality, quantity of

work performed and dependability. Conducted the

performance appraisals of subordinates and provided

training for new employees. Performed other related duties

as required. Operated sorter and proof machine when

necessary, dispatched cash letters, worked as backup

computer operator. Worked on 3rd shift and performed

statement sorting, Exception Item Pull.

Assisted Reconcilement clerks

with large out of balance situations. Once all

transactions were in balanced;

then we would post files before updating the

bank's online system.

Fiserv, Jefferson, LA.

Senior Computer Operator- (B3900) (1988-1992) Ran Now

Accounts, Proof & Transit and IPS programs. Balanced

reject re-entry reports; also did data file transmissions

via modem hookup. Prepared daily tape backups for system

software. Maintained system peripheral devices on a daily

basis, worked as an immediate supervisor in absence of

manager.

Fiserv, Jefferson LA.

Computer Operator- (B3900) (1986-1988) Updated all members'

association's records, including names and addresses.

Printed and dispatched cash letters to Federal Reserve Bank

to ensure clients received their availability in a timely

manner. Assisted co-workers in problematic situations,

when needed.

8/04 to 8/05 Liberty Bank, New Orleans, LA.

Computer Operator- (Unisys 1750) Monitored all production

processing using the job scheduling software (Work Flow

Language) and insured all jobs balancing controls have been

completed before starting end-of-day processing. Monitored

all production job commitments and reacted to any

application behind schedule.

7/85 to 9/86 George Engine, Harvey, LA.

Computer Operator (IBM). Duties were inventory updating,

ran General Ledger, Accounts Payable and Customer Statement

programs.

6/82 to 7/85 First National Bank of Jefferson Parish, Gretna, LA.

Computer Operator (B3900). Monitored all online programs.

Ran bank applications on a daily cycle; created tape and

turnover log sheets. Filled in as lead operator during

vacations and absences.

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