Project Manager Administrative Assistant
Resume:
Kavonne Stollar ***********@*****.***
Encinitas, CA 92024
Summary
. Over 8 years experience as a Certified Microsoft Office User
Specialist Corporate Trainer
. Over 7 years experience as a Level I and Level II Help Desk
Technician/User Support Specialist
. 3 years experience with Web Based Video Conferencing and CBT Training
. 6 plus years experience as a Executive Administrative Assistant
. Detail oriented, committed and resourceful; can be depended on to get
the job done
. Excellent communication and interpersonal skills
Computer skills
Windows XP MS Word XP MS Excel XP MS PowerPoint XP
MS Access XP MS Visio XP MS Project XP MS Outlook XP
Adobe Photoshop Share Point MS Exchange Server Salesforce
Designer Administrator
Work Experience
2008-2010
IT Administrative Assistant DUDEK Encinitas, CA
Supported the Director of Technology, Systems Engineer, Network Engineer
and Systems Manager with a demonstrated ability to improvise, improve
procedures and meet deadlines
Managed capital purchases, direct vendor relations, generated and
maintained equipment tracking records
Direct liaison between the Human Resource, Accounting, Corporate and
Engineering and the IT department
PC Help Technician
Communicated directly with clients via phone, email and in person using a
Trak It system implemented by me
Created a Asset Management database for all hardware and software licenses;
published to share point portal
First point of contact for all Help Desk calls; assigned tickets to
technician based on skill level
Created and maintained Solution Database based on all closed tickets
Designed and maintained websites for 5 Dudek Projects with the CPUC
2006-2008
Technical Project Manager SensorWave Carlsbad, CA
Project Manager for installations of surveillance systems; ensured
deliverables were on time
Managed the Sales force application as Administrator, including customized
pipeline reports and troubleshooting
Developed, Wrote and published all manuals for Dispatcher Training,
Monitoring and Client Console Tutorials
Supported Sales Team, Marketing Team and Finance team on a daily basis
2004-2007
Computer Support Specialist
Executive Admin. Assistant Center for Creative Leadership La Jolla, CA
Supported 265 end users troubleshooting software, hardware and networking
issues
Performed daily, weekly and monthly backups and restore tapes
Set Up all International and National Live Video Conferencing
Program Manager for onsite scheduling for feedback sessions
Designed Database for tracking all sales leads
Responsible to the President, Vice President and National Sales Manager
1995-2004
Software Trainer, Consultant Kavonne Mason Consulting Encinitas, CA
Lead Instructor for Desktop Support Specialist Class for Foundation College
Developed all Course Curriculum and Manuals approved for the State of
California ETP Program
2 years Project Manger and Lead Trainer for Outlook Migrations for Sony and
Xerox
Graphic Designer for Encinitas Union School District
Certified MOUS Trainer for SONY, Hewlett Packard, SAIC, City of San Diego,
Lockheed Martin
Education
1985-1989 University of CA at San Diego La Jolla, CA
Bachelor of Arts History and Literature
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