Customer Service High School

Quanneshia White

**** ********* ** *** ***

Dallas, TX 75287

Phone 214-***-****

Email:***********@*******.***

OBJECTIVE: To obtain a challenging and rewarding position in a company

that will allow me to utilize my skills, training, and educational background to

contribute to the growth and success of the company while achieving my

professional goals.

Education

Collin Community College, Plano, TX Pursuing 2010

Health Information Management

Willis-Knighton-Medical Center, Shreveport, LA 2004

Patient Access Training-Certificate

Springhill High School, Springhill, LA 2000

High School Diploma

Training: Skills/Certification

CPR First Aids-Heart Saver

HIPAA In-Service

OSHA 40hrs In-Service

Knowledge of Medical Terminology

Experience

Recovery Specialist

Credit Management C.M.I-Carrollton, TX 07/2009-Present

Answered inbound/outbound calls and responded to customer requests

Identified, researched, and resolved customer issues using the computer system

Researched billing issues

Transferred customer calls to appropriate staff

Collected debt card, credit card, and checks over phone for payment on debts

Maintained monthly production quotas

Ruby Tuesday

Waiter, Shreveport, LA 12/2006-07/2009

Greet all guest with a smile and a menu

Took orders from guest and their family

Delivery food to the correct guest

Maintaining great customer service skills

Recovery Specialist

Credit Management C.M.I-Carrollton, TX 12/2005-12/2006

Answered inbound/outbound calls and responded to customer requests

Identified, researched, and resolved customer issues using the computer system

Researched billing issues

Transferred customer calls to appropriate staff

Collected debt card, credit card, and checks over phone for payment on debts

Maintained monthly production quotas

Patient Access Associate

Willis-Knighton Medical Center-Shreveport, LA 01/2004-11/2005

Obtained information on patient’s social and medical needs; conferred with

patient to identify nature of visit, updated and verified patient information for

billing services.

Scheduled, confirmed and verified patient appointment, insurance and

demographic information

Completed In-Patient/Out-Patient registration

Responsible for confirming Medicaid/Medicare Coding for physician referrals

Responsible for collection of co-pays for patients during registration

References: Available upon request

Contact this candidate