Customer Service Manager

MATTHEW J. BURSIK

****

Appian Way West Apt. E

Columbus, OH 43230

Home

Phone: 614-***-****

E-mail:

*******@*******.**.***

PROFESSIONAL SUMMARY:

Results oriented administrator with effective negotiation skills and

considerable purchasing experience.

A track record for creativity and commitment resulting in financial

savings and performance efficiency.

OBJECTIVE:

To obtain a purchasing position which would utilize my skills for a

company in the central Ohio area.

AREAS OF EFFECTIVENESS

NEGOTIATION / COMMUNICATION

At Safety-Kleen

- Saved $300,000/yr. (20% over previous contracts) in negotiations

with our primary vendors

- Saved an additional $70,000+/yr. by negotiating with a major

distributor

- Researched and generated capital purchase requests for upper

management - all were approved

- Developed and nurtured strong partnership with vendors

- Produced comprehensive purchase summaries with cost effective

suggestions for management

ADMINISTRATION / ORGANIZATION

At Safety-Kleen

- Purchased wide range of supplies, equipment, and services for

corporate facilities

- Proficient in wide range of business software including Excel and Word

- Managed and coordinated the capital lab purchases for North

American operations

- Created system and database for tracking and evaluating supply

and equipment costs

- Developed pilot project for reducing corporate paperwork in the

purchasing process - by 50%

FUNDAMENTAL AND SPECIAL CAPABILITIES

- Easily establish positive rapport with colleagues and sales

representatives

- Consistently strive for excellence

- High work ethic for both quantity and quality of work

- Learn new concepts, procedures and software quickly

SUPERCONDUCTIVE COMPONENTS INC., COLUMBUS, OH

Purchasing Agent/Manager 2 years

Managed and processed all purchases for this entrepreneurial company

Established and maintained inventory system for metal raw material

Advised CEO on a variety of corporate and personnel matters

Discovered key vendor for SCI's most important R&D project

Requested over 100 quotes per month for raw materials and products

Expedited and coordinated material and product deliveries

Developed and presented comprehensive sales strategy for the Target

Materials Division

Right hand man to Vice-president and General Manager

SAFETY-KLEEN CO. INC., ELK GROVE VILLAGE, IL.

- Corporate Laboratory Coordinator 5 years

Requested and evaluated bids

Negotiated national contracts for supplies and equipment

Advised various managers on budget and equipment questions

Managed $ 1,000,000 + supply budget with all related purchasing

Composed capital equipment requests for all recycle labs

Tracked and evaluated purchase/cost data

Provided reports on purchases which included various cost reducing

options

Expedited deliveries

Primary contact for the corporations' lab equipment and supply

vendors

Selected safety supplies and equipment

Resolved equipment repair problems

SHEREX CHEMICAL CO., DUBLIN, OH.

- (Acquired from Ashland)

Research Administrative Assistant (Promotion) 7 years

Negotiated lab vendor contracts

Purchased lab supplies and equipment

Initiated hazardous waste manifests

Contact with waste disposal facilities

Back-up for mainframe information on DOT requirements of product line

Safety committee chairman

Rescue squad chairman

Issued reports on product line to sales, marketing, QA, and

regulatory affairs

Managed R&D sample request program

Issued certificates of analysis for customer service

Chemist

Designed and carried out research in oleochemistry

Synthesized a wide variety of fatty chemicals

Performed catalyst evaluation studies with associated library

searches

ASHLAND CHEMICAL CO., DUBLIN, OH.

- Chemist (Promotion)

- Laboratory Technician

EDUCATION

- Ohio State University, Chemistry BS

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