Customer Service High School

Evergreen Rd. Apt***,Woodburn, OR(503-***-****

(abk1qf@r.postjobfree.com

Mariela Lopez

Office Skills:

Typing 45 wpm

Ten key

Telephone

Photocopy/Fax

Filling

Computer Skills:

Excel

Word

PowerPoint

Interpersonal Skills:

Hard worker

Organized

Good leadership skills

Bilingual Spanish/English

Ability to work effectively as part of a team with strong interpersonal

communication skills.

Employment History

02-10 to 05-10, Call Center Representative, Randstad, Portland, OR

. Answered phones and respond to customer requests

. Placed customer orders in computer system

. Transfer customer calls to appropriate staff

. Verify customer information

. Identify, research, and resolve customer issues using the computer

system

. Other duties as assigned

07-08 to 9-08, Assembler, Kelly Services, Hillsboro OR

Packaging Ship processors and assembling

03-07 to 06-08, Teacher Assistant, LNYRS Day Care, Hillsboro, OR

Provided support for classroom teachers after school

Set up equipment and helped prepare materials for projects

Worked with students individually and in small groups with their reading

and math skills

10-06 to 3-07, Cashier, Mervyns, Beaverton, OR

Accurately handled cash and credit payments

Provided selling, suggestions about additional related merchandise and

maintaining merchandise stocks and department appearance to ensure the

assigned staffing area

Provided excellent customer service

Education

2009-2010 Business Technology PIVOT, Portland, OR

2006-2009 Coursework towards PCC, Portland, OR

Associates degree

High School Diploma

2006 Forest Grove High School,

Forest Grove, OR

Volunteer

2009-20010 Office Assistant Portland Parks and

recreation, Portland Or

References available on request

Contact this candidate