Customer Service Quality Assurance

Highlights and Qualifications:

IT experienced in producing reports

Dependable, punctual and

conscientious employee. Work well

independently as well as with others. Take

pride in a job well done.

Employment History:

2009-Current Assurant Specialty Property Springfield, Ohio

Secretarial specialist

. Organize and prepare documents for clients.

. Verify quality assurance for reports.

. Accurately prepare documents for archiving.

1986-2009 Honda of America Manufacturing Marysville, Ohio

Assembler

. Worked in plastic department on assembly line.

. Maintained high quality and production numbers.

. Checked computer for specific parts to be assembled.

. Maintained quality standard forms monitoring scrapped defective

parts.

. Replaced defective parts with good parts.

Team Leader

. Ensured production numbers.

. Supervised 12 employees.

. Scheduled employee with machine operation.

. Fixed machines or parts.

. Changed out jobs.

. Ensured steady production of parts.

Awards:

1993, 1988: NH Circle Presentation (voluntarily work on resolving

problems)

1987: Quality Recognition (identifying quality concerns with

products)

1986-1999: Perfect Attendance Award

1984-1985 Kroger Springfield, Ohio

Baker

. Baked goods for store and customers.

. Provided excellent customer service.

1983-1986 Bomag Springfield, Ohio

Switchboard Operator/Receptionist

. Greeted visitors, directing them to proper area.

. Completed reports and other paperwork and filed all forms.

. Answered multi-lined telephones, retrieved messages and

transferred calls to proper employees.

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