Customer Service High School

Kristine N. Sterner

*** ******* *****

Cary, NC *7513

919-***-**** (h) - 919-***-**** (c)

***************@*****.***

Objective: An animal services assistant position, utilizing my communication and computer skills and nearly four

years of customer service experience to provide a positive, energetic experience for customers and their

pets.

Experience

Food Lion, Inc. Cary, NC

Cashier January 21, 2007 - Current

• Executed daily operations of grocery store check-out.

• Was instrumental in providing excellent customer service on a daily basis.

• Monitored self-checkout stations to ensure customers were assisted with scanning items, making

payments and bagging orders.

• Communicated effectively with multiple levels of customers and store personnel including, co-

workers, managers, district managers and department heads.

• Trained new employees and achieved significant improvements in their productivity.

• Received payment from customers by cash, check, credit cards, vouchers, and automatic debits.

• Issued receipts, refunds, credits, and change due to customers.

• Resolved customer complaints.

• Redeemed food stamps and coupons.

• Established and identified prices of goods and tabulated bills using cash registers, and optical price

scanners.

• Successfully handled money and credit payments on a daily basis.

• Maintained clean and orderly checkout areas.

• Sold retail grocery items to customers.

• Answered customers' questions, and provided information on procedures and policies.

• Responsible for assisting with closing up store at night including restocking returned merchandise,

cleaning front end, conditioning the store and straightening checkout stands.

• Greeted customers entering establishments.

• Computed and recorded totals of transactions.

• Provided personalized service to customers in a friendly environment.

• Provided direction and assistance to retail customers anticipating their needs at checkout.

• Weighed items sold by weight in order to determine prices.

• Notified customers when service was completed and accepted payments.

• Approved customer's checks and provided check cashing service according to exchange policy.

• Resolved customer complaints and requests for refunds, exchanges and adjustments.

• Though only part-time, continuously counted on to work when the store was short-staffed resulting in

an average of 35 hours per week for the last four months.

• Always depended upon when other co-workers called in sick.

Education

Cary Senior High School Cary, NC

High School Diploma 2008

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