Customer Service Computer

DENNIS I. DIMACALI

#**** ********* ******, *** *******, CA 90041

Home 323-***-**** Cell 323-***-****

***************@*****.***

SUMMARY OF QUALIFICATIONS

Knowledgeable in administering, maintaining and troubleshooting computer

systems in a network environment such as LAN, WAN and Wireless. Excellent

customer service skills with more than (3) years of experience in IT

industries, supporting more than a hundred employees. Strong working

knowledge in resolving computer hardware and software related problems.

PROFESSIONAL EXPERIENCE_

HDR ARCHITECTURE INC. 08/06 - 10/09

Systems Service Representative

. Responsible for ensuring the stable operation of Computer systems such

as desktops, laptops, and other peripheral systems.

. Troubleshoot computer related issues and provide quick results and

make sure users can work seamlessly.

. Replaced set-up and maintain all quarterly leased computers, printers,

servers and switches.

. Managed all network servers and other network components including

installation, configuration and maintenance.

. Managed and maintain connectivity of remote mobile users.

. Maintain all Window updates, patches and other application installed

on the systems.

. Established remote connection thru the use of Web conference

applications.

. Worked in a team based environment under the guidance of the IT

Manager.

. Establish and maintain contact with vendors for support and problem

resolution.

. Performed miscellaneous tasks & errands as needed

FIRST AMERICAN TITLE

08/01 - 04/06

Word Processor/ Computer Desktop Support.

. Performed search of the property requested, analyzed and check to see if

the property requested has no issues and gather all information necessary

for a creation of new Title for the Property.

. Performed proofreading of all the documents and check for error and make

sure document information is correct.

. Typed and create a hard copy and backup all documents requested.

. Provide day to day user computer support.

. Troubleshoot, assist and resolve any computer related issues.

. Perform maintenance and manage computer systems and make sure issue has

been resolve.

. Performed miscellaneous additional task assigned by my supervisor

NACOM 09/00

- 8/01

Cable Modem Installer

Re-run new coaxial cable for new install request.

Install, set up digital receivers for TV, cable modems for internet

broadband connection.

Make sure Internet broadband connection runs smoothly and fast.

Troubleshoot customer computer systems and advice what to do before

installation begins.

Interact with client, instruct and inform them how the system works.

Make sure customers are completely satisfied with the service being

offered.

Fixed cable and broadband internet connection problems.

TECHNICAL SKILLS:

Proficient in:

Windows XP, Vista, Windows 7 Server 2003/ 2008 Operating Systems

Networking Environment, TCP/IP, DHCP, VPN, FTP, Wireless, Microsoft

Exchange Server 03/07

Software: MS Office 03/07 suite, Adobe Acrobat, AutoCAD, Revit and other

apps.

CERTIFICATIONS:

Comptia: Network+ Certified

EDUCATION:

2002 LA LAN Computer Training Center

Santa Monica Blvd.

Los Angeles, CA

1989 - 1993 BS Computer Science

AMA Computer College

Makati City, Philippines

1985 - 1988 Computer Technology

Rizal Technological College

Boni Avenue, Philippines

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