Customer Service Software
Resume:
Experience
Senior Game advisor, Gamestop Corp.; Danbury, CT - 11.2009-present
- Customer Service
- Knowledge of previous generation, as well as next generation gaming
systems and software
- Knowledge and promotion of new and upcoming releases
- Keeping proper weekly inventory counts
- Keyholder/Supervisor position
- Count registers at close of business day
- Calculate nightly deposit
- Maintain proper currency count in safe
IT Support & Consulting, freelance; bethel, ct - 06.1998-present
- Troubleshooting software & hardware issues
- Hardware (PC & Mac) repair and installation
- Telephone support
- Network troubleshooting and installation
- PDA/Smart Phone support (Blackberry & iPhone)
Office assistant/it consultant, Montridge, LLc; Ridgefield, ct - 02.2010-
05.2010
- Assist managing director with office duties
- Filing, organizing
- In-House IT Support (Mac OS)
- Maintain bookkeeping, accounting and finances
- Data entry into in-house contact database
- Research potential clients and investors
In-store computer technician, best buy, inc./geek squad; danbury, ct -
10.2009-01.2010
- Troubleshooting software & hardware issues (Mac & PC)
- Software repair/installation
- Some telephone support
- Troubleshooting issues with gaming consoles (XBox 360, Playstaion 3,
Nintendo Wii, Nintendo DS/DSi)
- Set-up of new computers & gaming consoles
- RAM install and minor repairs
Concierge, Apple, Inc.; danbury, ct - 04.2008-08.2009
- Schedule reservations for technical support
- Provide superior customer serivce
- Greet customers
- Ascertain customer needs and pair them with proper product specialist
- Answer telephones
- Answer customer questions regarding product, provide customer service or
direction to correct service
- Process small business accounts and purchases
- Work closely with technician team to provide solutions and maintain
reservation schedules
- Assess and perform basic technical support for customers
Assistant Community Editor (ESPN.com), ESPN/The Walt Disney Company;
bristol, ct - 06.2008-09.2008
- Monitor fan interaction on espn.com
- Provide customer service and support regarding the website and/or
website/user issues
- Submit material for new website content
- Research & submit material for front page fan content
- Resolve any member conflicts or escalations
- Moderate message board interactions and conversations
Companion Animal Specialist (Reptile, Aquatic, Avian, Small Mammal), Petco
Animal Supplies, inc; Brookfield, CT - 06.2006-06.2008
- Maintain reptile, small animal & aquatics departments
- Provide customer service and information
- Provide optimal care for all animals
- Identify illnesses/disease and ensure veterinary care is provided
- Administer medications to ill/injured infirmary animals
- Maintain contact with primary veterinarians to ensure optimal care
provided for all patients
- Clean habitats
- Monitor all pregnancies and births, caring for all babies when necessary
Education
Western Connecticut State University, Danbury, CT - B.A. Theater Arts
(Design/Tech)
- 2001-Present
- Focus on Audio Engineering
- Minor in Digital Video Production
Pace University, Pleasantville, NY - B.A. Communications
- 2000-2001
Skills
- Microsoft Windows: 10+ years (Windows 98, 2000, XP)
- PC Hardware: 10+ years (Parts/Service repair)
- Macintosh: 15+ years (Parts/Service repair)
- Microsoft Office (Word, Excel, Powerpoint - both Windows & Mac)
- Mac OS: Leopard, Snow Leopard, Some OS 9
- Apple iPhone OS
- Adobe Photoshop
- Some Macromedia Flash
- Macromedia Dreamweaver
- HTML (Comfortable with source formatting as well as web design
applications)
- Some PHP
- Some Javascript
- CSS
- Apple Proprietary Software (iWork - Pages, Keynote, Numbers; iLife -
iMovie, iPhoto, iDVD, Garageband, iTunes; Logic; Aperture; Final Cut)
- Apple Hardware: iPhone, iPod, MacBook, MacBook Pro, iMac, Mac Pro
- Twitter & other Social Networking (Facebook, MySpace)
- Networking/Connectivity (Wireless & wired)
- Quickbooks
- Bento/Filemaker Pro
- Knowledge and hook up of professional audio and video equipment (XLR,
RCA, HDMI, A/V, etc)
Referrals
- Ben Lormore (Professional - Apple, Inc./Personal)
- Dan Ungar
- 203-***-**** (Professional - GameStop, Inc.)
- Janice Anderson (Personal)
- Elizabeth Popiel (Educational)
3 Wooster Street
Bethel, CT 06801
*******@**.***
DORATHEA Stasny
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