Project Manager Management

Visionary Business and IT Leader

Business leader with over 15 years of Information Technology operations and

services management experience to plan and drive strategic initiatives to

reduce cost and increase revenue. Expert ability to build, coach, motivate

and lead teams operating across multiple locations in a matrix

organization. Proven track record of cultivating productive relationships

with clients and partners resulting in increased business for all parties

by creating win-win solutions.

Education

MA in Management - Dean's List Award Honors, Harvard University, Cambridge,

MA

PGD in Information Technology, Royal Melbourne Institute of Technology,

Melbourne, AU

Bachelor of Computer Science, UCP, PK (formerly PICS associated with ASU)

Professional Experience

Savvis Inc, Waltham, MA [2001 - Present]

* Ranked no. 1 employee in the Global Service Management organization

delivering over $616 million revenue annually

Program Director / Senior Client Partner (2009 - Present)

Regional revenue growth responsibilities associated with top 5% key

accounts and Fortune-50 accounts. Engaged as a trusted advisor with client

executives and C-levels to plan strategic initiatives and budgeting.

Responsibilities include working with multiple business unit owners and

delivery teams to drive initiatives to timely and on-budget completion,

and achieving the ultimate business goals.

Accomplishments:

o Increased Q-over-Q revenue on average by 6.9%

o Measured IT operational excellence achieved resulting in cost savings

and efficiency

Arca Team Manager (2005 - 2009)

Managed P&L and all operations for the Arca Business Unit consisting of

direct reports and contractors. The team provided solutions and support

for business challenges comprising of complex IT infrastructure, product

engineering, application development, security and compliance engagements.

Accomplishments:

o Increased revenue by 35.7% over the last 2 years

o Reduced cost by 14.4% and increased efficiency by 23.1% over 1 year

o Delivered the desired results on 3 multimillion dollar accounts for the

clients and Savvis

o Orchestrated the DR environment spanning 5 locations of a top tier

insurance company

o Upgraded the entire production IT infrastructure and applications of a

top-10 bank

Project Manager / Master Architect (2003 - 2005) [Cable & Wireless USA

acquired by Savvis]

Drove IT initiatives to timely completion for the top tier accounts in the

region by providing leadership and direction

Accomplishments:

o Spearheaded initiative for a top luxury hotel brand with 45 locations

in 20 countries

o Increased efficiency by 39% and reduced cost by 27% by improving,

standardizing, documenting and automating internal procedures

Technical Account Manager (2001 - 2003) [Exodus Communications acquired by

Cable & Wireless]

Designed and delivered quality technical solutions and managed key client

accounts.

Accomplishments:

o Championed a number of major infrastructure upgrade projects including

upgrades of hardware, OS, software applications, database systems,

networks, and VPNs

o Steered design and development of network and security infrastructure

across 8 sites, and served as administrator of 100+ Sun Servers, 30+

network gear and firewalls including Cisco PIX and Check Point Firewall-

1

Team Leader / Senior Consultant, Xerox Connect, Waltham, MA [1999

- 2001]

Fostered client relationships and established as trusted technical advisor

to grow client accounts.

Accomplishments:

o Grew a key client account from 1 to 12 consultants, and then led the

team to provide ongoing support for the client's infrastructure needs

o Facilitated growth of infrastructure from 3 servers to 120+ servers

across 3 production hosting sites and another 40+ servers at

development and testing sites by planning and implementing expansion

for an online stock trader

Additional International Business Experience [5+ years]

Application Developer, Tutor, and System & Network Administrator in the

education sector at RMIT, and in the marketing industry at The Market

Linkers in Asia and Australia.

Proficiencies

Models / Diamond Model, VRINE Model, 5-Forces Analysis, PESTEL

Frameworks: Analysis, Strategic Positioning, CRM, Industry Life Cycle

Analysis, 4-Action Framework, Value Chain Analysis, Curve

Analysis, Six Sigma, Lean, Blue Ocean, Balance Scorecard,

SWOT Analysis, ITIL, COBIT, GRC

Tech. Tools: MS-Office, Windows, UNIX, Linux, Programming, DBMS, Network

& Security Appliances & Software, Application Architectures

Compliances: PCI, CC, FIPS, FISMA, HIPAA, SOX, CSF, 201 CMR 17

Skills / Expertise

P&L Management and Revenue Forecasting, Strategic Planning & Business

Development, Leadership & Team Building, Marketing Strategies & CRM,

Contract Negotiations & Consensus Building, Resource & Operations

Management, Program Management & Account Management, Process & Product

Innovation, IT Professional Services & Solutions Consulting, Pre-sales,

Post-sales and Sales Support, Security Practice & Compliance Management

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