Customer Service Technician

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Jerry W Chaffin

**** ******* **.

Mesquite, Texas 75150

972-***-****

*************@*****.***

Objective

To obtain a position that allows me to use my existing skills and knowledge

while providing opportunity to continue developing new skills.

Certifications: A+, Network +, Microsoft Certified Desktop Support

Technician

Technical Education:

CCI Training Center

Dallas, Texas

Computer Support Technician

National Education Center

Dallas, Texas

Associate Degree in Applied Science

Technical Skills:

. A+ Certified

. PC assembly

. PC Troubleshooting

. Software installation

. Network+ Certified

. MCDST Certified

. Field Service

. Onsite Inventory

. Customer Service

. Printer Service

Experience:

Assurant Solutions

Addison, Texas

Consumer Relations

Responsible for resolving customer issues with contracts,

service, and billing. Researched and

sourced information for correcting errors in contracts.

Contacted service providers for scheduling

appointments, part, and replacement issues. Processed payments

and resolved billing errors.

Laser Source USA

Dallas, Texas

Bench Tech

Rebuilding of Canon based laser printer sub-assemblies.

Service and maintain test equipment.

Provide customer support. Help establish and monitor quality

assurance.

LCR Technologies, Inc.

Carrollton, Texas

Field Service Tech

Performed onsite service of printer products. Responsible for

customer relations and providing onsite inventories of consumable

products.

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