Manager Sales

Derrick Harris

***** ***** **** ***** ******, TEXAS 77388 713-***-****

*********@*****.***

District Manager

P&L / MULTIPLE SITES / PROCESS AND PRODUCTIVITY IMPROVEMENT / STARTUPS /

TURNAROUNDS

Property Evaluation / Statistical Analysis / Streamlining / Cost

Containment / Service Quality

Key Skills: Make meaningful and measurable contributions to a company's

growth and success. Influence and negotiate win / win situations. Identify

new opportunities to grow revenue. Handle multiple priorities. Natural

leader, motivator and forward thinker. Strong, decisive, competitive. Build

esprit de corps. Proven winner.

. Notable business and operational skills groomed within small and large

companies, across multiple industries.

. Controlled budgets to $6M and up to 200 personnel.

. Conducted research, identifying areas to open new business units.

. Formulated capital development proposals, convincing executive

leadership of their viability.

. Proven change agent and coalition builder, adept at creating strategic

plans to improve service quality and maximize growth.

BS, University of Houston- Business Management

Selected Accomplishments

Established operating standards and support for Starbucks district,

exceeding sales budget by 14%. Recruited to manage licensed stores in 450-

mile territory. Set standards and performance expectations. Provided

training and assured staff certification. Adjusted staff deployment based

on detailed weekly sales analysis. Improved service levels to increase same

store sales and customer satisfaction.

Led cost control and growth initiatives at Public Storage, achieving #1 key

performance indicator rankings. Responsible for operations of storage

properties in the Houston Metropolitan area. Drove 28% growth in total

revenue, and implemented cost cutting expense initiatives to maintain

overall expenses below budget. Trained management team, driving insurance

sales to customers to 50% above the national average.

Developed audits to evaluate all aspects of operations, driving 20% sales

growth for Extended Stay America. Recruited to manage operations for six

hotels. Developed audits covering all aspects of operations. Implemented

employee training, facilities improvements and marketing initiatives to

drive revenue growth.

Career History

General Manager/Owner, Holiday Inn, Present. Provide support and service

for a 207 room full amenity Hotel in the Southwest corridor of Houston.

Increase revenue stream through developing a sales team and strategy for

the hotel. Manage expenses by developing cost cutting initiatives for each

department. Manage and developed Executive chef, Human Resource and Rooms

division manager.

District Manager, Starbucks, 2007 to 2009. Provided support and service for

33 licensed retail store locations with 115 employees, ensuring revenue

growth, quality and profitability. Boosted same store sales through

establishment of performance standards, employee training and improved

staff deployment. Grew number of stores by 35%.

Regional / Senior District Manager, Shurgard Self Storage / Public Storage,

2000 to 2007. Managed operations for 63 retail storage properties, with

five district managers and total staff of 110. Executed market and property

evaluations for the acquisition of new properties, with total holdings

worth $100M+. Led company in key metrics including retail sales, insurance

penetration rates and revenues. Drove overall revenue growth of 28%.

District Manager, Extended Stay America, 1998 to 2000. Managed six hotels

and staff of 100, including budgeting and forecasting. Increased revenues

by 20%. Recruited and trained general managers. Audited performance of all

properties, improving quality and profitability. Led cost cutting and

development initiatives. Developed manager training program, utilized

nationally.

Contact this candidate