Customer Service Sales
Resume:
Angela V. Whelan
Winter Park, FL 32792
SKILLS Excellent written and verbal communication skills; Possess
strong customer service skills; detail oriented and well
organized; Ability to work independently and with a team;
Excellent organizational and multi-tasking skills in completing
special projects to meet strict deadlines; flexible, adaptable,
and resilient; proficient administrative skills; fluent in
English and Spanish
WORK
EXPERIENCE
Crew Leader - U.S. Census Bureau (Non-Response Follow-Up Project)
Orlando, FL 2010
Supervised Enumerators and Crew Leader Assistants; Conducted initial
observations of Enumerators; Held daily meeting to review work and
provide feedback to Enumerators and Crew Leader Assistants
Customer Service Representative - LandAmerica Financial Group,
Inc.
Maitland, FL 2007-2008
Communicated with customers by explaining company services and
procedures for ordering title insurance; estimated prices;
Monitored orders to keep customers informed of progress;
Supported Underwriting and Agency departments with
administrative tasks and projects
Pre-Closer - North American Title Company
Maitland, FL 2006
Entered in new escrow orders; Interacted with clients, lenders, and
real estate agents to answer processing inquiries; performed
notarizations; Translated in Spanish-speaking closings
Secondary Marketing Analyst - Federal Trust Bank
Sanford, FL 2005
Locked in interest rates; Updated daily rate sheets; Verified
information
on purchases and sales of loans
Post-Closer - Town Square Title Company / Keating & Schlitt,
P.A.
Orlando, FL 2005
Warehoused closing packages; Sent documents to recording;
Disbursed
checks to all affected parties after closing
Angela V. Whelan Page 2 of 2
Junior Processor - Mortgage Funding Direct
Maitland, FL 2004
Ordered appraisals, title commitments, and flood
certifications; Pulled
credit reports and delivered verifications of employment
Lock-in Coordinator - MFC Mortgage Inc. of FL
Maitland, FL 2001-2003
Locked in interest rates for Maronda Homes' borrowers; Recorded
1-800
Telephone Rate Line in English and Spanish; Collaborated with
investors
regarding loan programs and rates
Weekend Receptionist - Re/Max Central Realty
Altamonte Springs, FL 2004 - present
Handling computer and telephone through ShowingDesk and
LoneWolf
systems; Managing front desk independently; Collecting rent
payments
from lessees; Sorting and distributing office mail; Creating
sales and listing folders for realtors; Entering new listings
into MLS
Staff Accountant - Metric Engineering, Inc.
Winter Park, FL 2001
Maintained invoices for Orlando branch, Cost Control Reports,
Cost
Percentage Reports, Petty Cash Expenses, Mileage Logs, and
assisted with Technical Reports and Proposal Preparation
Internship - Deloitte & Touche / Economic Development
Commission
Orlando, FL 2000
Organized and planned for a technology-recognition event;
Collected and
tabulated data from CEOs and corporations; Analyzed financial
statements
EDUCATION
University of Central Florida - B.S.B.A. School of Accounting
Orlando, FL 2001
(While a student, worked part-time 1997-2001 at Re/Max 200
Realty.)
HONORS Golden Key National Honor Society; Florida Academic Scholar;
UCF President's and Dean's List; Student Accounting Society
COMPUTER Microsoft Office, Calyx Point, Aptitude, SoftPro, LoanQuest,
ShowingDesk, LoneWolf, TitleWave, GoldMine; proficient
typist
LANGUAGES Fluent in English and Spanish
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