Engineer Customer Service

Ray Meredith

***** *******

Detroit, MI *****

313-***-**** CELL

************@*******.***

Objective: Seeking the Network Engineer Associate position with my

knowledge/experience.

SOFTWARE

Microsoft Office, MS Internet Explorer, Outlook 2000, Norton/McAfee

Antivirus, Visual KB, FrontPage 2000, Lotus Notes, Netprofessional, Telco

Referral System, Customer Service Management (CSMI), Nortel Extranet,

Oracle, Actuate, Visio, Networking Protocols, IPSEC Remedy, NetScan Tools,

DSL/ATM Manager, Network Management.

HARDWARE

Building a personal computer, IBM PC and compatibles, hard drives, HP

printers, scanners, modems, network adapter cards and cabling, Laptop

hardware, Cisco routers and switches, Cayman, Netopia, and Alcaltel

routers, Compaq monitors, and hardware. Dymo label writer, Oki Data

printers. Wireless Connection

SYSTEMS

MS DOS, Windows 95/ 98/ME/XP/Vista/Windows 7/ Windows NT Workstation,

Windows NT Server,

NETWORKING SKILLS

Connecting Network Components, Network Administration and Technical

Support, Solving and Troubleshooting Network Problems, Windows NT 4.0/2000

Server Workstation Installation and Configuration, Cabling and Network

Interface Adapters, Network Infrastructure Design and Implementation, Ghost

Imaging, IP Addressing, and Subnetting, CIDR Blocks, NAT, OSI Model, RAS,

Router Configuration, Frame Relay, ATM, DS3, OC3, ISDN, LAN ISDN, DSL,

T1/E1, Point to Point, Frame Relay, ISDN, OSPF, EIGRP, QoS, Fax,

Voice/Video over IP, LAN/WAN

CERTIFICATIONS

Certification in Computer Repair,A+ and MCP,Promethian Smartboard Installer

Currently Pursuing CCNA @ Global Information Technology

PROFESSIONAL EXPERIENCE

Ray's Computers

Detroit,Mi(09-09-Present)

Vendor For Detroit Public Schools

Installing and Upgrading PC's.and Adding S/W.Adding Network Printers and

Reimaging PC's

From Dell Spec's.

Compass Consulting Inc.

Detroit.Mi (01-07-10-09)

Sub Contracted to Dell for Installing and Configuring PC'S for Detroit

Public Schools

And Adding Printers to there Network.Installing,Setting up PEAP on there

Laptops for wireless Connection.Installing Promethian Smartboards,Helping

DPS on there overdue trouble tickets

Subsidium (Cisco / COMCAST) Fort Royal, VA (09/06-01/07)

Implementation Field Engineer

ROI $70 Million upgrade to Comcast's acquisition per 300 sites Cisco

equipment infrastructure

Create Network Implementation Plan & Statement of Work execute for site

requirements

Installed & configured Cisco ONS 15216 / 15454 Optical Networking System,

2811 Terminal Server, 7609 Cisco Routers, Cable Modem Termination System

(CMTS)

28 port Patch Panels, equipment racks, Fiber Optic Single / Multi Mode,

pull crimp CAT 5E / 6 straight through / crossover cable, lift 250+ lbs. &

crawlspaces 100% Travel.

Modis Staffing

Southfield,Mi (04-05-09-06)

Installing Printers at Ford Motor Company

Adding and configuring printers thur TCI/IP to there Network.

Changing toners keeping all paper work in a in order

Intermedia Group (Quest Diagnostics) Auburn Hills, MI (05/03-04/04)

PC Technician

Installation and Maintenance on all customer systems

System set up of CCLink, Fission, Torol, and E-Maxx Systems

Thoroughly trained customers on use of new computer system

Troubleshot software and hardware

Performed administrative duties in Quest systems such as Antrum, Torol, and

Peregrine

Helpdesk (phone) support of client systems

SBC/AMERITECH Southfield, MI (07/01-07/02)

Network Engineer

Duties included direct desktop support & LAN/WAN administration for 5 state

region end users.

Hardware and software support for Dell and IBM Desktops and Laptops.

Maintenance of all hardware and peripherals, including internal components,

i.e. hard drives, CD-ROMs, floppy drives, processors, RAM, NIC cards, etc.

Supported software included Office 97/2000, which included Remedy, and

Symantec Ghost Administration of email accounts via Microsoft Exchange and

Outlook

Network support included configuration for both Windows and Unix based

platforms.

Printer support included adding printers to the network and configuring

printers to PC's

CSI Southfield, MI (10/00-07/01)

Helpdesk Technician

Desktop Support At the Ameritech

Set up PC's for new users

Adding Outlook Accounts for users

Setting users up on the LAN

TekSystems Southfield, MI (09/99-07/00)

Desktop Support At the GM

Set up PC's for new users

Adding Outlook Accounts for users

Setting users up on the LAN

Cybertech Computers Detroit, MI (03/97-10/00)

Computer Technician

Installation of PC hardware including motherboards, CPU'S, Interface cards,

and, Hard drives

Troubleshot and repaired PC's

Assisted with Internet software connectivity and troubleshooting issues

TCP/IP and DNS settings and configuration

Internet Explorer installation and configuration

Contact this candidate