Customer Service Representative

Arturo Chavez Quiz

**** *. *** ******* *** ****,El Paso,Texas,79936

***/***/****, ***.************@*****.***

Professional Summary

Self driven individual, always achieves production numbers that meet or

exceed the goals for that period of time, also possesses leadership skills,

and always adheres to work, follows company policies and regulations.

Experience

Affiliated Computer Services-( Xerox Co) 04/2009-Present

Advanced Technical Support-(Tier-2)

Highest level of technical support for Sprint.

Main priority is to provide customers with assistance with CDMA mobile

broadband cards including technology types such as 1XRtt, EVDO RevA, and

Wimax-(4G).

Other priorities are PDA Smartphone's including Windows Mobile Devices,

Blackberry, Palm OS, Web OS, Android, and at other times also handle other

inquiries such as regular phones, retention, billing issues, etc.

West Management 07/2008-01/2009

CSR-(Customer Service Representative)

Main project at the time of my employment with the company was ATT Wireless.

Assisted customers with general questions, sales related issues, billing

questions, and also did level 1 tech support.

Other responsibilities with the company were to maintain a high level of

quality throughout every call since all calls were subject to being monitored

live by internal QA(quality analyst).

Martin Tire Company 12/2007-07/2008

General Mechanic

Daily responsibilities were to give vehicles general maintenance such as oil

changes, spark plugs, brakes, radiator flushes, alignments, suspension

adjustments, CV axle replacements, etc.

Secondary responsibilities if no vehicles for maintenance were available were

to assist the company by swapping tires, rims, balancing, and also inventory

in the main where house.

Education

University Of Phoenix-(Online) 05/2010-Present

Bachelors Degree in Business Management

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