Customer Service Manager
Resume:
Veronica Marquez
Bakersfield, California 93306
****************@*****.***
Objective:
I am currently looking for a full time position in the Computer Technology industry that offers a
challenging environment that utilizes my skills and knowledge, as well as an opportunity to help
the company advance. I have been in this industry for 3 years. I currently have a degree in
Computer Networking Technology and Comp TIA A+ certified .
Education:
Associate of Science in Computer Network Technology
3.6 GPA
Courses of Study: A+ IT Technician, A+ Essentials, Network +, XP Professional, Desktop
Troubleshooting, Security +, Microsoft Office 2007, Linux +, Server 2003, Microsoft
Access 2007, Programming Logic and Design, Cisco routing and switching, TCP/IP,
Wireless networking, Networking case studies, and general education
currently enrolled, graduating October 2010
Experience:
Gottschalks
Loss Prevention
June 2007 – November 2008
• Maintained surveillance, evidence handling, and Asset protection
Apprehended suspects, Maintained daily logs, and kept merchandise inventory
•
ACS Direct Loans
Phone Representative (Collections)
May 2006 – May 2007
Answer customer complaints, operate office machinery, and performed data entry.
•
Provided excellent customer service, Answered telephones using proper
•
etiquette.
Provided loan deferments and consolidation assistance.
•
Veronica Marquez
5019 College Avenue Bakersfield, California 93306 661-***-**** ****************@*****.***
Certifications:
A+ Certified
Certification as of February 2010
Network+ Certification
Anticipated certification in September 2010
Technical Proficiencies:
Platforms: Windows XP, Windows 2000, Windows 2000, 2003 and 2008 Server, Windows 98,
Windows Vista, Windows 7
Network: Active Directory, TCP/IP, VPN, Linksys and Cisco Wireless Networks.
Applications: Office 2007, 2003 and XP suite (Access, Excel, PowerPoint, Word, Outlook, Visio),
McAfee e policy, Norton/Symantec anti virus for desktops, Blackberry Desktop Manager,
Visual Basic 6, Microsoft Visual Basic .net, Adobe elements.
Hardware: HP and Dell desktops as well as a variety of smaller brands such as Acer, eMachines,
etc., Dell, Toshiba and IBM laptops, as well as a variety of smaller brands, Dell, IBM and HP
servers, Dell, Cisco HP, and managed network switches, HP, Dell, Lexmark network/desktop
printers.
Veronica Marquez
5019 College Avenue Bakersfield, California 93306 661-***-**** ****************@*****.***
Other: Educated with office ergonomics practices, strong workplace safety focus, sound work
ethic. I have worked in an open space office environment, retail sales, loss prevention
security, and call center environments.
References:
Shannon O’Brien 661-***-****
Senior Technical Analyst/PumaSoft
Marcos Medina 661-***-****
Lead Revenue Recovery Division/Superior Court
Marissa Simmer 661-***-****
Family Law/Superior Court
Martha Fuentes 661-***-****
Front Office Secretary/Wasco State Prison
Terry Nottingham 619-***-****
Program Director CNT CST/Kaplan College
Contact this candidate