Customer Service Representative
Resume:
Frederick Nora
Rolling Meadows, IL 60008
*****@*******.***
Work Experience Customer Service Representative
June 2009 - November 2009
Verizon Wireless - Elgin, IL
Offered phone-based customer service and sales for both new
and existing
customers. Provided technical support for all Verizon
products and services.
Front Desk Circulation Assistant
August 2004 - April 2008
John C. Pace Library, University of West Florida -
Pensacola, FL
Processed front-desk transactions for library patrons.
Familiarized and
assisted patrons with various services, including retrieval
of special articles,
reservation of high-demand items and services, and
electronic media. Also
provided clerical assistance.
Graduate Research Assistant August
2006 - April 2007
Department of Administration, University of West Florida -
Pensacola, FL
Database maintenance of Excel-based databases using SPSS
data-mining
software. Researched municipal spending practices using
various published
reports. Data entry of research results into SPSS and
Excel.
Analyzed and compiled data into a reportable format.
Education Master of Arts in Political Science
August 2008
University of West Florida - Pensacola, FL
Bachelor of Arts in Political Science & International
Studies August 2006
University of West Florida - Pensacola, FL
Activities Secretary, Pi Sigma Alpha
August 2005 - May 2007
University of West Florida - Pensacola, FL
Treasurer, Model UN Team
August 2005 - May 2006
University of West Florida - Pensacola, FL
Honors & Achievements Pi Sigma Alpha, Rho Pi Chapter - Member
May 2004
(National Honor Society for Political Science)
Gamma Beta Phi - Member
May 2004
(National Honor and Service Organization)
Computer Skills Proficient in Microsoft Windows and Microsoft Office
(Word, Excel, Outlook,
and PowerPoint). Experienced with SPSS Proficient with
standard internet
applications and skilled at internet research. Type 40
WPM.
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