Customer Service Human Resource
Resume:
SAIRA Y. CLAYTON
Human Resources Professional
Grapevine, TX 76051
Tel: 817-***-****
*****.*********@**.****************.***
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AREAS OF EXPERTISE
. Operations Management .Workflow Optimization . Employee Retention
. Team Building / Leadership .Staff Management & HR . Culture Building
PROFESSIONAL PROFILE
PROVEN METHODOLOGY:
1. Drive business development through innovative initiatives that result in
increased productivity and employee retention
1. Balance production with superior leadership via conceptual thinking and
strategic planning
1. Ensure employee issues and concerns are addressed promptly
1. Successfully build and maintain key professional relationships
Experience Summary
* Recruited, Trained and Staffed several retail store locations instilling
a healthy company culture and establishing a recognized customer service
oriented reputation and brand identity
* Implemented numerous employee enrichment programs leading to employee
development, increased productivity and retention.
* Dynamically and successfully interacted with employees, expediting issues
and concerns with regards to benefits and policies.
* Maintained high standards under stressful conditions. Built and managed
a team oriented, diverse workforce across cultural boundaries instilling
sense of pride in mission.
* Demonstrated ability to build trust among team members, encouraging
participation of personnel in cohesive, productive team. Attempt to pass
along a contagious positive attitude. Creative, organized, well
motivated multitasked. Articulate and adaptable. Bilingual in English and
Spanish.
* Serving Treasurer for a non profit organization successfully securing
several substantial donations and managed fundraising projects networking
with numerous area philanthropists.
Professional Experience
Administrative Assistant
April 2010/July 2010
Dallas, TX
Temporary
Liaison between international clients and sales staff, expediting and
coordinating the exportation process and installation of products and
communicating order statuses with operations. Receiving and directing phone
calls to appropriate departments.
Spanish Teacher
2003/2007 (laid off)
Noble Middle School, Berwick, ME.
Teaching, generating enthusiasm, and team building .Responsible for
instructing and explaining the importance of learning a foreign language in
this globalizing society.
Owner/ operator of clothing stores in Veracruz, Mexico 2000/2003
Responsibilities included all aspects from operational to executive
providing brand name quality women's clothing with unsurpassed customer
service
Responsibilities included all aspects from operational:
. General Manager
. Benefits Administration
. Payroll
. Training
. Staffing
. New Employee orientation.
For all store locations
Atlantic Bank, Mexico
1998/2000
Human Resource Manager acting liaison between corporate office and
assigned branches providing all human resource related updates, addressing
concerns and issues in accordance with bank policies and procedures
Banamex Bank, Mexico
1996/1998
Human Resource Generalist providing support to the Human Resource
Department facilitating and expediting projects, training seminars, and
benefits administration.
Education:
MBA- Business Management 06/08
Cambridge College
Cambridge, MA.
Bachelors Degree in Business Administration 1996
Centro Superior de Estudios Veracruz, M xico.
Skills
. Efficient at typing
. Knowledge of Word, Windows, Power Point, and Excel. Able to adapt to
new software practices
. Strong leadership skills
. Solid work ethic
References
Furnished upon request
Contact this candidate