Customer Service Data Entry

Kandace L Knutson

**** ****** ****

Jacksonville, Fl 32211

(904) - 744-9091

**********@***.*** or ************@*****.***

Objectives : Seeking a full-time clerical position

Skills :

Windows Operating Systems

Customer Service

Microsoft Word, Excel

10-key (by touch)

Typing (45 wpm)

Postal Meter

Copier with Scanner

Data Entry

Qualifications:

. Answer multi-system telephones, direct calls, take messages using

standard telephone etiquette

. Collect, count and disburse funds related to payments received, do

basic bookkeeping and complete banking transactions

. Communicate with customers, employees, and other individuals to answer

questions, disseminate information, take orders, address complaints

. Compile, copy, sort, and file records of office activities, business

transactions, etc.

. Complete and mail bills, invoices

. Arrange appointments

. Compute, record, and proofread data and other information, such as

records or reports

. Count, weigh, measure, or organize materials, and records - including

legal and medical

. Deliver correspondence, mail, messages, and run errands

. Inventory and order materials, supplies, and services

. Maintain and update filing, mailing systems either manually or using a

computer

. Open, sort, and route incoming mail, answer correspondence, and

prepare outgoing mail

. Operate office machines such as calculators, photocopiers and

scanners, facsimile machines, voice mail systems, and personal

computers

. Record and transcribe minutes

. Process and prepare documents such as business or government forms

. Review files, records, and other documents to obtain information to

respond to requests

. Type, format, proofread, and edit correspondence and other documents

from notes or dictating machines using computers or typewriters to

conform to business procedures

Detailed Tasks

. Assist with business or managerial research, including library and

internet sources

. Classify information according to content or purpose

. Collate printed materials

. Complete patient insurance forms

. Compute financial data

. Date stamp messages, mail and other information

. Fill out business or governmental forms, and other assorted forms:

i.e. insurance, purchase requisitions

. Greet customers, guests, visitors

. Index information resources from scanned documents, etc.

. Maintain account records, expense reports, files, logs, and inventory

of office forms

. Use computers to enter, access, or retrieve data, including internet

research

Experience:

Edward Waters College Library Technical Assistant

Jacksonville, Fl 02/10 to 09/10

Affiliated Computer Services Document Preparation Clerk

Jacksonville, Fl 01/09 to10/09

Professional Debt Mediation Computer Scanner

Jacksonville, Fl 06/06 to 09/08

Irwin Research Services Recruiter

Jacksonville, Fl 02/03 to 07/05

Department of Corrections Institutional Librarian

Lawtey, Fl 05/88 to 09/96

Barnett Credit Services, Inc Bank Card Clerk/Data Entry

Jacksonville, Fl 06/80 to 08/86

Temporary Agencies

Kelly Services General Clerical

Jacksonville, Fl 2004, 2005

Manpower General Clerical

Jacksonville, Fl 2001, 2002

Education:

Florida Coastal School of Law Juris Doctor

Jacksonville, Fl 1999

Florida State University Spanish, Education

Tallahassee, Fl 1973

Florida State University Library Science

Tallahassee, Fl 1988

Contact this candidate