Engineer Customer Service

PROFILE

Senior operating and management executive with over 23+ years of domestic

and international experience in telecom, IT, network and PC industries.

Focused in driving strategy definition, crisis resolution, engineering

management, capacity planning and budgetary alignment. Successful in

driving market share and revenues. Strategically focused with exceptional

leadership skills. Effective at building high-performance teams and leading

change in competitive environments.

Highlights include:

> Business Turnaround and culture Change: Transformed a technology-

focused organization into a high performance, customer-oriented

engineering development Group.

> Revenue and Profit Growth: Focused achieved compound annual revenue

growth of 23% in the last 2 years.

> International Business Development: Led significant growth in

international markets by 42%, expanded shares to include additional

Middle East markets.

> Strategic Product Development: Led expansion from single, regional

product offering into a multi-platform suite of wireless, IT services

and telecommunication solutions.

> Leadership: Industry recognized technical leader, contributor and was

appointed to multiple key leading positions within multiple STDs

development organizations and industry forums. Received 10 issued

patents.

PROFESIONAL EXPERIENCE

Merzem, Amman, Jordan 2009- present

Technology Solution Provider and Integrator

Director - Systems Engineering and Architecture

Senior operating executive with full strategic planning and P&L management

responsibilities. Provided strategic leadership in the formation of an

engineering consulting and integration company; reporting to the GM of the

corporation.

Challenges: Recruited to lead the engineering group, establish business

result turnaround, revenue and profit growth.

Selected Accomplishments:

> Executive leadership over the engineering and marketing groups:

recruited, selected and trained new staff.

> Created and implemented new targeting and positioning strategy leading

to a profitable organization.

> Established vendor's relations and conducted contract negotiations

with key vendors to ensure favorable contracts, strategic alignments,

optimal pricing and support. Prepared RFQ responses, bids and tender

offers.

> Expanded company's product offerings and market sectors leading to

increased net profit by 23% in 2009 and on track for a similar jump in

2010.

> Executed multiple new projects essential to company growth:

V Architectural designs reviews on IT infrastructure implementations

based on capacity and customer requirements. Recommended deployment

plans (LAN/WAN, router, switches, servers, data centers, etc.)

V Conducted training sessions on configurations and setup of HW and

suite of SW solutions (MS exchange and MS 2003 servers, security

compliance and protocols, Database DB2, SQL, SAP, VMware, scheduled

data backup, data restore and recovery, network management and

equipments diagnostics, etc.)

V Executed customer service contracts and establish customer training

and support services.

V Developed and upgraded supervisory control and acquisition systems

linked over high speed fiber optics to remote control stations and

network management sites.

Hewlett-Packard Company (HP), Houston, Texas 1995 -

2007

Leading IT Equipment Manufacturer, Technology Solutions and Services

Provider

Principal Member of Technical staff (PMTS)/HW Eng VII - PSG

Led and managed emerging communication and networking technologies of

advanced and future products and initiatives; including: product strategies

and planning, roadmaps, coordination of product strategies across multiple

BUs and regions, vendor relations, vendor and product evaluations and

qualification, architecture designs and product testing procedures.

Key Positions:

> Technical Lead member in the advanced technologies group reporting to

the CTO-notebooks.

> Technical Lead member in the advanced technologies group reporting to

Director of communications technologies.

> Senior Technical Manager of communication product and technology.

Challenges: Recruited to lead and drive emerging communication and

networking technologies (LAN, WLAN, PAN, WAN) from concepts to industry

standards. Establish strategic vision of new products, product planning and

strategy.

Selected Accomplishments:

> Successfully established technology and product development strategies

and achieved strategy alignment across multiple BUs, senior management

levels and regions.

> Led and coordinated multiple internal and industry initiatives of

emerging (LAN, WLAN, WAN) technologies.

> Expanded working relationships with key business partners and vendors

from conceptual product design phase to product delivery leading to

enhanced supply chain, product procurement, optimal pricing and

product quality.

> Conducted multiple technical/marketing presentations and training

sessions to product team engineers, product managers, senior

management and regions.

> Key contributor to the HP corporate development group representing the

office of the CTO.

> Expanded company's product offering from a single regional market into

a multi-platform suite of telecom solutions (e.g., GbE, gateway and

router, wireless AP, WAN, broadband DSL and cellular data network

access).

> Technical leader of core network technologies (e.g., SNA, IETF/RFCs,

security compliance and protocols, IPSec, AES, IPv4/v6, L2TP, PPTP,

NAT, DNS, VPN) and products (LAN/WLAN, WAN, gateways, firewall,

routers, switches)

> Strong knowledge of network management tools and SW (e.g., SAP, SQL,

VMWare, MS exchange and active directory, HP Rapid deployment, HP

session manager, iLO, HP insight control, MS servers NT and

2000/2003).

> Led the negotiations effort with multiple cellular phone companies

both in the US and Europe.

> Led the negotiations on allocation of additional frequencies in the

5Ghz spectrum (FCC/ITU) during (WRC03)

> Led the wireless security group initiative for PSG and coordinated the

overall strategy with IPG.

> Received 10 issued US/international patents in various technologies.

> Member of the Patent Review and the Technology Coordination Committees

for PSG.

> Primary HP representative for PSG in multiple Standards development

organizations at national and international levels (e.g., FCC, ITU,

ANSI, IEEE, ETSI, ITU, ADSL Forum, Wi-Fi Alliance, IETF).

> Held multiple management, lead engineering and technical marketing

positions within consumer/commercial BUs

RACAL DATACOM, Sunrise, FL. 1994 -

1995

Leading Developer of software and solutions in the data communications

industry

Project Leader - Communications and Networking Product Developments

Recruited to lead the engineering development group to develop high speed

digital modem and RAS systems

Selected Accomplishments:

> Recruited, selected and trained new staff and implemented new

development strategy.

> Led an engineering design team from product conception to product

delivery.

> Successfully completed product design and developments.

TELEBIT CORPORATION, Chelmsford, MA. 1988 -

1994

Leading developer of digital telecommunications and network equipments

Systems Engineer - Development of RAS banks and Network Management

Recruited as part of the engineering team to lead the design and

development of state of the art digital communication modems and integrated

remote access communications products (RAS), network management (SNMP),

system network architecture (SNA) products, network access over IP and

statistical SW tools.

SYTRON CORPORATION, Marlboro, MA. 1987 -

1988

Systems Development Engineer - development of device drivers for SCSI IF,

QIC02 and tape backup utilities

INTERNATIONAL PARALLEL MACHINE. New Bedford, MA. 1986 -

1987

Software Development Engineer - development of device driver of cache

memory system and SNA storage banks

EDUCATION

Master of Science in Electrical Engineering (MSEE), University of

Massachusetts (GPA 3.7/4)

Bachelors of Science in Computer Engineering (BSCE), University of

Massachusetts (GPA 3.4/4)

US Citizen

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