Customer Service Administrative Assistant

Objective:

To obtain a position as a Certified Administrative Assistant utilizing my

recent education in Medical Office Administration and my years of

experience working in customer service and clerical positions.

Summary of Skills:

. 20 years customer service/clerical duties

. Certified in Word, Power Point, and Excel 2007; proficient in creating

reports, presentations and spreadsheets

. Certification for Medical Office Administrations May 2010

. Intermediate computer skills through Windows 7 platform with Internet

experience

. Proficient use of multi-line phones, fax, copiers

. Knowledge of QuickBooks & accounting

. Knowledge of medical terminology

. Have demonstrated strong attention to detail and accuracy and working in

a fast paced environment

. Demonstrated good organizational and time management skills in team

projects

Education:

Medical Office Administrations Interface College of Spokane

March 2009-May 2010

. Took an intensive 54 week course in Microsoft Office 2007 and Medical

Office Administration focusing on medical terminology, electronic and

paper record keeping, computer applications for business and basic

office procedures. Achieved certifications in MS Office 2007 Word,

Excel and Power Point as well as a National Healthcare Association

certificate as a Certified Medical Administrative Assistant.

List of Employers:

AeroTek Temporary Agency Spokane, WA

2009-2010

Contractor- Bank of America Merchant Services

. Worked in an outbound call center making calls to Bank of America

merchants regarding their credit card terminals and compliance with

recent mandates passed by Congress.

. Also did credit card terminal troubleshooting for errors made in

programming.

West Corporation Spokane, WA 2008-

2009

Wireless Support Representative

. Was employed in the AT&T Go Phone program to assist customers in

activating their new phone accounts.

. Received occasional kudos for a job well done voted by my customers.

Lowe's Home Improvement Spokane Valley, WA

2007-2008

Receiver/Stocker

. Assisted in setting up new Lowe's store located in Spokane Valley.

. Maintained pre-opening security.

. Received freight to loading docks and stocked items to store shelves.

. Assisted customers in purchase choices and Lowe's services.

. Also assisted as relief cashier with money handling and sales duties.

Pitney Bowes Spokane, WA

1998-2007

Customer Care Associate

. Worked in Postage by Phone call center taking inbound calls regarding

customer's postal equipment.

. Assisted customers with credit questions regarding their lines of

credit with Pitney Bowes.

. Did troubleshooting of postal equipment and determined further need

for onsite assistance.

. Participated in team project to test software program which was later

implemented to the call floor, as well as instructing other

representatives on the usage of the program.

. Received many accolades from internal and external customers on the

level of my assistance and expertise of the various postal products

and services that Pitney Bowes offers.

References Furnished Upon Request

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