Manager Customer Service
Resume:
Matthew D. Slifer
**** * ******* ***, ***********, MO 65807
***********@*********.***
MANAGEMENT/OPERATIONS//LOGISTICS
Overview Over 15 years of successful management and leadership
experience with a reputation for meeting the most challenging
organizational goals and objectives. I am a highly meticulous
and focused individual recognized for outstanding customer
satisfaction. I consider character and integrity in all that
I am involved in. I hold a class A CDL with passenger
endorsement with a clean driving and criminal record. I am
most notable for:
Producing higher performance standards and enhancing
productivity through hands on training.
Interpersonal skills - able to motivate and maximize
productivity and employee morale without financial
incentives. I am able to effectively communicate with people
of all walks of life.
Developing and implementing successful strategic plans.
Establishing inventory control systems as well as overhead
reduction strategies.
Professional Experience
I was hired as an entry level employee, and worked my way
through the company while learning and understanding all
aspects of the industry. Became part of a management team
with an objective of training, safety compliance, and
customer satisfaction. A successful record for supervising
multiple personnel on and off the job sites. I also managed
a distribution warehouse where I was responsible for
thousands of dollars in assets and a small fleet of
equipment. I recently formed a transportation company from
the ground up, complying with local and state regulations and
DOT requirements.
Management: Led many crews through a step by step process where safety,
efficiency, and customer satisfaction was of utmost
importance. Facilitated many training courses and upgraded
training curriculum and methods, cross-trained personnel in
job duties resulting in lower supervision requirements and a
significant cost savings in overtime. Oversaw personnel in
the enforcement of DOT and corporate policy regarding safety
compliance and regulations. Led personnel in warehouse
receiving, order picking and inventory control, all while
assisting the retail counter with customer service, and
keeping track of our route drivers and trucks.
Operations & Was the primary logistical advisor while serving as
Logistics: operations manager for a nationwide transportation company.
Evaluated a 15 man daily crew as dispatcher. Responsible for
controlling labor and equipment expenses on a daily basis.
A recognized expert in planning and executing complex
operational objectives as required by the customer, including
the scheduling and movement of thousands or dollars worth of
equipment and property. Safely provided customers with on
time deliveries and accurate estimates of services before
they were provided.
Responsible for budgets, materials and resources. Improved
Cost Control: the claims ratio as an employee, manager of crews, and of a
warehouse distribution facility manager. A highly skilled
service driven individual, computer literate, able to
maximize personnel efficiency to increase profitability.
Training & Spent the last two years developing a relocation company.
Development: Implemented a training procedure which resulted in employees
excelling in all evaluated areas. Focused on employee
interpersonal skills and their ability to focus on details,
with ultimate customer satisfaction being the goal. Primary
focus was for entry level employees to develop leadership
skills that would eventually allow them to train and manage
crews.
Education Frankfort High School, Frankfort KS, Graduated 1992
JCCC, Overland Park KS, entry level courses 1992-1993
KCCC, Leavenworth KS, entry level courses 1993
Employment DRIVER/CREW LEADER Studdard Relocation Services (1993-2000)
OPERATIONS MANAGER/DISPATCH Finkbiner Transfer (2000-2002)
WAREHOUSE MANAGER/ROUTE DRIVER Blevins Inc (2002-2004)
COMMISSION DRIVER Studdard Relocation Services
(2004-Present) 913-***-****
OWNER Masters Hand Moving (2008-2010) 417-***-****
Interests Enjoy family activities, church, music, golf, and service
opportunities
References and Supporting Documentation Furnished Upon
Request
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