Customer Service High School

Leah R. Merrique-Germain

** ******** **** *********

Fort Pierce, FL 34947 US

Phone: 772-***-**** *********@*****.***

SPA RECEPTIONIST

Hardworking, highly motivated team player with strong leadership qualities. Possess a positive, professional

attitude, serving the public, and committed to service excellence. Sincerely mentoring others, and also possess

excellent listening skills. Effectively manages multiple complex tasks simultaneously. High energy, peak

performing professional. Eager to learn and apply new information and skills.

Leadership and Mentoring

Office Procedures

Data Entry

Operations and Planning

Organization

Multitasking

SKILLS SUMMARY

High Quality Customer Service

Strong Oral Speaking Skills

Instructor

Front Desk, Receptionist Function

PROFESSIONAL AND COLLEGIATE EXPERIENCE

High Quality Customer Service

Conducted managerial role for two weeks in the absence of my superior taking stationary orders from

banks and producing such orders independently in a timely manner

Committed to going above and beyond to maintain long term relationships with customers

Strong Oral Speaking Skills

Talking to others and effectively conveying information effectively

Elected as team leader in collegiate setting to spearhead the process and outcome of finance, ethics,

statistics, business analysis, and computer projects, then presenting to an audience

Taught in the high school system where effective, nurturing, and creative communication was demonstrated

to students with diverse backgrounds

Leadership and Mentoring

Served as a leader on a collegiate and high school campus in functions that involved planning, organization

of the facility, and execution of events.

Served as a mentor and leader at Indian River State College's campus to students with critical issues by

being an active listener and providing advice

Served as mentor in Student Council Advisory by facilitating student leadership in computer projects

Spearheaded a curriculum project amongst peers by planning, collaborating, creating, advising, and

implementing the project to diverse disciplines

Office Procedures

Knowledge of administrative and clerical procedures and systems such as word processing, managing

student files and records, designing forms, and other office procedures in collegiate and secondary settings

Knowledge of electronic equipment, and computer hardware and software, including applications. Eager to

expand in technology

Able to multi task in challenging situations where deadlines are to be met in multiple areas

EMPLOYMENT HISTORY

High School Teacher, Fort Pierce Central High, Ft. Pierce, FL (08/2007 - 06/2010) St. Lucie County School Board

Co-Advisor for Student Council

Skills Volleyball Coach

Sales Representative in Men’s Apparel, Dillards, Lake Wales, FL (02/2006 - 03/2007)

Sales

Men's Tailoring

Cashier

Office Assistant and Phone Counselor, Business Technology Office, Indian River State College, Fort Pierce, FL

(06/2005 - 08/2005)

Office Assistant / Data Entry Clerk

Phone Counselor

Student Ambassador, President’s Office, Indian River State College, Fort Pierce, FL (01/2004 – 01/2005)

Participated in dedication activities on campus by serving, mentoring, and educating prospective students about

the college through tour guides and face-to-face interaction

Data Entry Clerk/MICR Encoder, Business Forms & MICR Services, San Fernando, Trinidad WI (01/1998 -

06/2003)

Data Entry Clerk

Encoder for personal and commercial checks and bank stationary forms

EDUCATION

B.S –Business Management, Webber International University, Babson Park, FL (4/2007)

CERTIFICATIONS

Professional Teaching Certificate, Florida Department of Education (07/2010)

CPR and AED, American Safety and Health Institute (05/2010-05/2010)

Certificate of Student Leadership, Indian River State College (01/2005)

Certificate of Leadership Role, Indian River State College (08/2004)

Certificate of Student Leadership, Indian River State College (01/2004)

HONORS /AFILLIATIONS

Served as the Public Relations Officer in Student Leadership at Webber International University in 2005-

2006.

Venerated as the Florida Sun Conference/NAIA XIV A.O Duer Award recipient for high scholarship,

leadership, athletics, and a person of outstanding character. Met eligibility standards with overall GPA of

3.87.

Awarded one of NAIA's All American First Team in varsity volleyball in 2006.

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