Customer Service Sales

Ronda L. Carter

**** *. ****** *** #** ************@*****.*** Home: 909-***-****

Fontana, CA 92335 Alt: 909

Dedicated customer service manager with 7+ years of experience in an

outbound sales call center environment. Consistently achieve monthly sales

standards, improvements to the retention of associates, and provided

continuous sales training.

Respected builder and leader of customer-focused sales teams; instill a

shared, enthusiastic commitment to customer service as a key driver of

company objective and mission statement. Lead by example and ensure the

execution of all details of participation and quality assurance standards.

Areas of Expertise

Customer Service/ Sales Customer Satisfaction Teambuilding &

Management Enhancement Training

Complaint Handling & Sales Floor Supervision Performance Management

Resolution Coaching and Counseling

Continuous Training/ Communication

Development

Professional Experience

Starwood Vacation Ownership - San Bernardino, CA 12/18/01 to

1/19/09

Outbound Sales Manager, 6/07 to 1/09

Assistant Sales Manager II, 5/03 to 5/07

Outbound Team Lead, 7/02 to 4/03

Outbound Sales Associate, 12/01 to 7/02

Promoted to manager position to recruit, train and supervise 60+ customer

service/sales associates and 2-4 team leads. Foster an environment in which

guests are provided high levels of service and employees are motivated to

deliver top performance. Manage front-end operations to ensure adherences

to details of participation and customers have a pleasant yet professional

telephone sales experience. Provide Human Resource support including

processing of weekly payroll and terminations.

. Selected Contributions:

Won "Leadership of Excellence Award" for instrumental role in leading sales

team in the absence of a manager with no decrease in morale or

productivity.

Improved overall team retention.

Served on special taskforces charged with turning improving employee

retention (TalentKeepers), teambuilding and time management for entry level

management positions and above.

Introduced continuous training programs that enhanced employee performance

and helped build a motivated workforce

Top Sales Performer and Attendance Awards as Outbound Sales Associate

Department of Public Social Services. - San Bernardino, CA 6/96 to 1/02

Assistant Office Clerk, 8/01 to 1/02

Provided administrative and clerical support in a government agency office.

Previous Positions: Office Assistant, Child Care Provider, Customer Service

Representative 6/96 to 8/01

Duties include administrative responsibilities, child supervision, and

outbound sales.

. Selected Contributions:

Recognized for Excellent Attendance

Education and Training

San Gorgonio High School - San Bernardino, CA 9/98 to 11/08

College Preparatory Courses

Training:

Completed numerous courses and seminars in customer service, sales

strategies, performance management, behavioral interviewing, time

management, leadership, performance assessment, retention building,

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