Customer Service Administrative Assistant
Resume:
ELIZABETH HAMRICK **** Meeting Street ?
Charlotte, N.C. 28210
********@*********.***
Cell: 704-***-****
SUMMARY OF QUALIFICATIONS:
Enthusiastic, dedicated and detail-oriented medical office support
professional. More than 9 years' experience in group/individual health
insurance, including verification of benefits, claims/ customer service
and code (ICD-9, CPT) review. Well-organized, adaptable team player with
proven ability to meet deadlines and interact effectively with patients and
medical professionals.
Certifications:
- Certified Medical Administrative Assistant (CMAA), 2007
- Certified Billing and Coding Specialist (CBCS), 2008
- AAPC Certified Professional Coder, 2008
EDUCATION:
Healthcare Information Management Program, 2007-2008
New Horizons Computer Learning Center, Charlotte, N.C.
Coursework: Medical Coding Fundamentals I/II (CPT, ICD-9); Insurance
Billing and Coding Essentials; Automated Medical Office; Medical Office
Procedures and Administration; Human Anatomy, Physiology and Medical
Terminology; Business Organization
B.A., Government, Campbell University, Buies Creek, N.C., 1984
PROFESSIONAL EXPERIENCE:
CAROLINAS HEALTHCARE SYSTEM - Charlotte, N.C.
11/09-2/10
Registrar, Pre-Services PRN
Verified benefits for inpatient hospital stays. Initiated
preauthorization process. Registered patients in the ER. Collected and
posted copays. Entered patient demographics, insurance and other
information into the STAR system.
PREMIER HEALTHCARE - Charlotte, N.C.
5/09-7/09
Claims Processor
Worked at Revenue Rescue Resource as contract employee. Entered patient
demographics into payment system and posted insurance payments to
facilitate processing.
VENTURI STAFFING - Charlotte, N.C.
11/06-2/07
Benefit Investigator
Served as contract employee at Lash Group. Completed an intensive 1-
month training program, including HIPAA and Medicaid/Medicare
guidelines. Researched benefits for Remicade Infusion Therapy. Called
group insurance payers to confirm/determine benefits, including Aetna,
CIGNA, Tricare, and Medicaid/Medicare. Entered benefits information into
company's database and documented with summaries of service. Verified
preauthorizations and referrals.
CHICO'S - Charlotte, N.C.
7/03-9/06
Sales Associate/Customer Service
Provided direct and phone-based customer service for women's apparel.
SERVICE EXPRESS - Charlotte, N.C.
1/02-9/02
Account Manager
Assisted with new store setup for more than 20 stores. Tracked
merchandise, signage, product shipments and deliveries. Coordinated travel
accommodations for associates across multiple regions. Scheduled employee
training classes in new products and selling process.
Elizabeth Hamrick
TRC STAFFING & VENTURI STAFFING - Charlotte, N.C.
11/99-9/01
Receptionist/Data Entry
Performed data entry and provided administrative support for various
companies.
CORESOURCE - Charlotte, N.C.
9/93-8/99
Customer Service Representative
Responded to telephone inquires for group medical and dental insurance.
Researched claims history-including ICD-9 and CPT codes. Verified
inpatient/outpatient benefits for providers. Explained benefit payments
and denials to providers and subscribers.
PHOENIX HOME LIFE - Charlotte, N.C.
7/91-9/92
Administrative Assistant/Receptionist
Served as front-line desk support, operating switchboard and greeting
visitors. Monitored enrollment data for group benefits. Managed and
maintained database, entering new customer information and updating files
for existing customers.
CIGNA - Charlotte, N.C.
9/88-7/91
Customer Service Representative
Verified group health, dental, and inpatient/outpatient benefits for
providers. Researched claims history to identify pre-existing conditions,
and made payment corrections which included verifying CPT and ICD-9
codes. Provided explanations for payments and denials to both providers and
subscribers.
COMMUNITY INVOLVEMENT:
Habitat for Humanity - Charlotte, N.C., 2003-Present
Room at the Inn - Charlotte, N.C., 1997-Present
Charlotte Jaycees - Charlotte, N.C., 1989-1991
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