Manager Project
Resume:
Wendy Neal Jackson
Detroit, MI 48202
E-mail: ******@***.***
Enrollment/Quality Assurance/Operations
Experienced Enrollment Manager with Office Administration and Operations
experience:
. Computerized Processes
. Commercial Enrollment
. Weekly & Monthly Reporting
. Incentive Compensation Reconciliation
. Inventory Management
. Human Resource Management
. Operations Management
. Professional Expertise - Overview
Recognized throughout longstanding career for ability to coach, evaluate,
and mentor staff while overseeing multifaceted office
administration/operations procedures.
. Coordinates with the Program Manager to execute nationwide health
fairs, screenings, and wellness programs for Fortune 500 companies.
. Communicates with the client throughout all phases of the wellness
program.
. Schedules event staffing and arrange logistics of supplies.
. Documents thoroughly, and seek client feedback for continuous
improvement.
. As Manager of Sales Administration for Humana, fully managed office
administration procedures for multi-location sales offices, as well
as supervision of eight enrollment support staff.
. Liaison between senior management, associates, and clients to ensure
proper group implementation & enrollments for small and large
business
. Collaborated extensively with internal auditors, as well as
conducting root cause analysis and identifying opportunities for
enrollment process improvement.
. Researched and managed monthly incentive compensation transactions,
demonstrating a keen ability to recognize and resolve discrepancies.
. Skilled at interviewing, hiring, training and evaluating employees in
areas of office administration.
. Establish and maintain Human Resources related employee files
reflecting salary increases, deductions, benefits, etc., exercising a
high level of confidentiality.
. Follow through on timely and accurate weekly and month end sales
reporting activities.
. Project Manager and facilitator for 9,000 sq. ft office move and
staff relocation.
. Operations Manager for two Michigan sales office locations.
Work Chronology
. Account Manager Summit Health 2009 - Present
. Enrollment/Sales Admin Mgr. Humana
2005 - 2008
. Executive Admin. Asst. Humana
2004 - 2005
. Enrollment Trainer/Quality Analyst Priority
Health 2001 - 2003
. Enrollment Support Svcs Team Lead BCBS of GA
1998 - 2000
. Enrollment Specialist BCBS of
GA 1994 - 1998
Education
Bachelor of Science, Health Science, Columbus State University, 1998
Currently enrolled in the Paralegal Program, The Academy of Court
Reporting, Troy, MI
Contact this candidate