Manager Customer Service
Resume:
Ebony L. Chase
**** ******* ***** **** *********** . Richmond, VA 23294 . 804-***-**** .
*****.*****@*****.***
Experience:
Operations Coordinator (2008-
Present)
. Processed payments, cash handling, and cash reconciliation daily in
excess of $10,000 at assigned dealership.
. Responsible for minimizing store discrepancies, keeping at or below
the 5% threshold by reviewing confidential records to ensure accuracy
and completion.
. Assessed and corrected any point of sale contract errors.
. Processed ancillary documents of customer sales contracts which
included Department of Motor Vehicle titling and registration
processing and power of attorney transferring.
. Maintained corporate database uploads.
. Generated management reports of daily dealership performance.
. Performed dealer to dealer title audits.
. Resourcefully answered telephone inquiries and transferred calls to
appropriate centralized group.
. Served as acting manager as needed; Responsible for facilitating staff
meetings, ensuring normal operation of DriveTime business office, and
effectively communicating with senior management.
. Assisted Operations Manager with orientation and training of new
employees and acted as a resource to answer questions and assist with
problem-solving.
Business Office, DriveTime Corporation, Richmond, VA
Security Officer (2005-Present)
. Monitored access control points in high traffic volume VCU Dormitory.
. Enforced Housing and University policies set forth by VCU Life and VCU
Police Department.
. Worked closely with VCU Police and assisted during emergencies while
maintaining complete confidentiality.
. Performed hourly fire and security walks to ensure resident safety.
. Supervised and trained new employees as needed.
VCU Residence Life and Housing Security, Virginia Commonwealth University,
Richmond, VA
Customer Service Representative (2007-
2008)
. Handled inbound calls in high volume call center.
. Professionally answered Medicare inquiries and researched claims in
VMS system.
. Effectively provided solutions to Medicare claims.
. Adhered closely to federal HIPAA laws.
. Facilitated new employee orientation.
Medicare Claims Division, Vangent Incorporated, Chester, VA
Education:
Bachelor of Science: Criminal Justice, Forensic Science
(June 2012) Virginia Commonwealth University, Richmond, VA
Associate of Science: Nursing
(June 2012)
J. Sergeant Reynolds Community College, Richmond, VA
HONORS & AWARDS:
Dean's List
(2010)
J. Sargeant Reynolds Community College, Richmond, VA
Excellence in Service Commendation
(2006 & 2007)
Virginia Commonwealth University Police Department Richmond, VA
COMPUTER PROFICIENCIES:
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and
Access)
AS400? ALEPH 500 ? SmeadLink Database ? Windows XP? Virginia CVR
Database
References
Johnathan Weaver
Sales Manager, DriveTime Corporation
4112 W Broad Street
Henrico, VA 23230
*********.******@*********.***
Christopher Casby
Lead Security Officer, Virginia Commonwealth University Police Dept.
938 West Grace Street
Richmond, VA 23220
******@*******.***
Emily Hanisch
Coordinator of Residence Hall Security, Virginia Commonwealth Police Dept.
938 West Franklin Street
Richmond, VA 23220
*********@***.***
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